My Homy pro offline

Questions & Help
1

Hi,
Having problems with my Homy Pro going offline several times every day. Connected via wi-fi.
Will there be a fix for this soon?
This is a big problem that needs to be solved.

//Tore

2

Welcome @Tore_Andersen1

Can you tell us a bit more so that we can help. As a starting point, I can tell you I’m using Homey Pro 2023 on Wifi without issue.

Is this something that has always happened or only recently?

Which version of Homey Pro you have? (2019 or 2023)

Since these issues are often caused by Wifi rather than Homey can you tell us a bit more about your Wifi setup? Do you have any mesh network or repeater. Any powerline adapter with Wifi?
Are you using Zigbee devices that could cause interference with Wifi.

For now I would try to unplug your Homey Pro from power for more than 15 minutes and keeping us updated.

3

Hi ,
I’m assuming it’s 2023 considering I bought my unit in early this week.
I have a ASUS ZenWiFi XT8 - AX6600 mesh network and I have for the time beeing activated 2 Cleverio Smart Termometer och hygrometer med Zigbee 3.0.

My Homy pro is connected to my GHz Wi-Fi netwwork.

I’ll try disconnecting my Homey Pro from the power when I get home from work today. Will return

BoR Tore

4

Before unplugging your Homey (remember the 15 minutes as it is important), try to also manually adjust your wifi channels to make sure it does not interfere with your Zigbee network. You can find more info here: ZigBee and Wi-Fi Coexistence | MetaGeek.
You will find Zigbee network in homey developer tool : Homey Developer Tools
And the one for your Wifi network in your Asus App / Web App.

If your Homey pro is located next to your Wifi router / mesh, try to add some distances between the two.

5

Hi ,
Thank you I will do.
I will return.

BoR Tore

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