My Homey 2016-2019 is frozen. does not work. Ring is coloured blue and constant (not rotating). If I turn the unit upside down it does nothing! Is there something else I can do to reset it?
Hi Jim, and welcome.
Did you replace the power brick (and USB cable) already?
(The original one can degrade over time).
Just turning it upside down won’t help I expect.
You’ll have to power up, and flip it after a minute to activate recovery mode.
Don’t wait for a voice, just use the “Add new Homey” from the app.
I’d recommend to report it to homey.app/support as well.
Thanks Peter, I have changed the power supply but could try changing the cable. The homey app can no longer see the homey device so I can’t confugure it…
