And I assume, except of this “melting”, it was / it is working fine? It’s real mystery because there isn’t really at bottom any part, which should be causing such melting - [Modding] Various Homey Pro (Early 2023) Modification suggestions - #37 by Sharkys
Also when I took Infrared photo, bottom part us much cooler than the upper,where the major heat source is the CM4 itself.
[Modding] Various Homey Pro (Early 2023) Modification suggestions - #138 by Sharkys
Btw when you contacted support, you did create warranty case, right? Even it would be exchanged by the retailer, Athom might be interested to analyze this piece of HW themselves because if it’s due to the excessive heat, it’s dangerous issue.
