Ah, this sounds exactly like the general (not Aqara related) “thermostat issue”, which should’ve been resolved with app v9.0.0 (testflight version); @Jan_Kristensen1
Jan, which app version do you use at the moment?
(I also think you can’t blame support like that, I did not understand your problem at all, until Niels elaborated a bit more.
But I agree they should try a bit harder to get to the real problem)
Also adding screenshots along with your questions often is very useful.
