Hi All, I’ve been rebuilding after my HomeKit-based smart home had a digital meltdown. One of my key integrations is a Lutron bridge, which exposes all its paired devices to Homey Pro.
All Lutron devices were initially responsive after being paired from the Lutron bridge to Homey Pro. But over the past week, paired Lutron devices began going catatonic.
Then, I read in a thread here that Lutron works best with HP if it’s on a static IP. So, I removed the Lutron Homey app, reconfigured my network for a static IP, and restarted everything.
It all seemed fine until I tried to sync the Lutron bridge with the reinstalled “Lutron Homey app.” Now, no matter what I do, it throws the “no new devices found” message. Removing the Lutron app, rebooting HP, and then reinstalling it worked flawlessly before Friday.
It’s making me wonder whether there’s an issue with last Friday’s Lutron 1.7.0 app update? Please let me know if there’s anything else I can try. Thanks! - Dave
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Dave,
I’d contact the app developer, as it might be related with the update.
Contact info is present at the app store app page.
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I am having the exact same problem with a Lutron Caseta Pro Bridge.
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I’m having the same problem. Lutron used to be the first devices connected but now it’s just zero connection to any device. When will this be addressed? I have security lights that need to be controlled.
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I contacted the developer and said there was no fundamental changes to the app just added some new devices. He recommend that power cycle the homey / lutron bridge. I unplugged the router, homey and bridge at the same time. Started the router and waited to fully boot, then the same with homey and finally the bridge. Everything is working fine now.
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Having same problem which started a few days ago. Pico not responding in HP.
Cycled Lutron and HP; removed Lutron Caseta app and reinstalled. When adding device, the bridge shows up and HP is in discovery mode, but pressing on the back button of the Lutron bridge doesn’t do anything.
I’ve deleted the bridge on the Lutron phone app and then paired again on that app and there was no problem doing that with 1 push of the button on the back of the Lutron bridge. Still can’t pair to the HP Lutron App with a button push. Any ideas? Thanks.
(see also How do I add existing Lutron Caseta Switches - Questions & Help - Homey Community Forum)
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Set the Lutron bridge with a manual/static IP in the router. Rebooted Homey then Lutron bridge. This didn’t work.
THEN, unplugged the ethernet cable (from the router) to Homey Pro so HP was only connected to the router over wifi (same network as Lutron bridge). Uninstalled then reinstalled the Lutron app on Homey. Now, in adding a device, the bridge shows up AND pressing the button on the back of the bridge pairs it with Homey. (Previously I had used the Lutron phone app to add the pico device first.) And, the Lutron Picos work, while the ethernet cable is unplugged from Homey.
BUT, when I plug the ethernet cable back into the Homey Pro, the Lutron Picos don’t work.
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Thanks guys. Appreciate you sending this to me, but the initial out-of-box experience with this device just didn’t give me a warm-and-fuzzy feeling of living with it going forward. I’ve returned the hub and satellites and have gone in a different direction. Hope it all continues to work well for you. - Dave
Wait, so your wired network and your wireless network are not the same? That’s just asking for trouble.
See. Asking for trouble 
It’s all the same network.
You can find the WiFi and Ethernet IP addresses here (as wifiAddress and ethernetAddress): Homey Developer Tools
If those aren’t in the same network segment it can cause issues with discovery.
Thank you! The wifiAddress is different from the ethernet Address. The wifi and ethernet DefaultGateways, Subnet Mask and DNS addresses, however, are the same between the wifi and ethernet connections.
I took a stab at trying to manually assign the wifi and ethernet addresses to the same static IP address, but the wifi router app wouldn’t allow that.
Then I went back into Homey Developer Tools and repaired the 2 Lutron Pico remotes. This worked… until it didn’t.
The trouble with the Lutron Picos not responding seemed to start a few days ago. Worked fine before that.
So I’m back to unplugging the ethernet to the HP or bricking the Picos. Any advice?
They can’t have the same address. They should be in the same segment, though. What are their values?
Thank you Robert.
Please see below.
I had contacted Homey support and heard back from Bob who said,
Hi Neal,
If it doesn’t work when the ethernet cable is plugged in, your wired connection probably isn’t the same as your wireless connection. This could be because it is a completely different network (so, different IP ranges) or you have some device in-between that is blocking the traffic. That is not an issue with the Homey app itself, which also means that I cannot really help you otherwise than giving these pointers.
the issue is most probably in your network, but keep in mind that switching between both interfaces can also upset Homey and the app. We recommend restarting Homey when changing its default interface.
I’ve restarted Homey multiple times. It sounds from another forum member that Lutron might have updated the bridge OS. I’ll contact them as well.
Again, thanks for your help!
I spoke with Lutron tech support who confirmed an update to the Lutron Caseta bridge on Sept 6. They confirmed that the network/subnet was the same for the HP and the LC bridge. Beyond that, they couldn’t help much since Homey is not a Lutron supported integration.
I restarted the HP one more time, and now the Picos seem to be working. Fingers crossed that this good luck will continue.
Your devices are in the same network segment, so that’s how it’s supposed to be 
Yes, sadly the blue “official” checkmark on the Homey app store is as useless as a blue checkmark on Twitter X: you can get one if you pay for it. It doesn’t mean that the brand was actually involved in the development of the app.
Well… it worked until it didn’t. But… we think we finally found the problem. We have an integrated Asus Mesh system with 2 Wi-Fi/router units. This has increased Wi-Fi range but caused problems with Sonos and a couple of other Wi-Fi connected devices. I’ve unplugged the 2nd router and the Picos are once again working. I think this is finally it. Hallelujah!
I plan to follow-up with Asus support to see how we can adjust the settings so that we can reconnect the 2nd (distant) unit.
Update:
Asus support helped me adjust the settings to enable multicasting but this didn’t solve the problem.
In the end, I’ve disconnected the Homey Pro ethernet/LAN connection so there is only the WAN connection to the router and one IP address.
Once I cycle/reboot the router, then the Homey, then the Lutron, delete the Lutron app from Homey, then reinstall it, then add the Lutron hub and Picos back to Homey…
it works.
Mesh node is reconnected and the Picos still work. I wish I could say that Homey support gave me all these ideas, but alas no. They were not very helpful.
