Just to stay on the topic, your issue was exactly the same, or is it related to the one you opened here - Cards unavailable - #6 by Olex - if so, I will comment there as well.
It’s true however that the Athom support has response time up to 3 weeks for some kind of issues - mostly when it is required to be addressed to the developers.
Usually those related to malfunction hardware based on my experience are handled very promptly, if the issue is confirmed and sometimes Athom even goes above it.
For some other type of issues, like non functional Bluetooth, …well better will not comment. 
