[Incident] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down

Questions & Help
61

Zrzut ekranu 2026-01-24 o 15.18.29
Zrzut ekranu 2026-01-24 o 15.18.291249×546 32.9 KB

62

I see the webhooks.athom.com returns

Operation `webhooks.findOne()` buffering timed out after 10000ms

When triggering a webhook. So that still doesn’t work.

1 Like
63

Zrzut ekranu 2026-01-24 o 15.19.30
Zrzut ekranu 2026-01-24 o 15.19.301912×546 37.1 KB

64

Yes, that also uses webhooks.athom.com. I think the login issue is related to the callback.athom.com service, which is used for OAuth2 callback URLs.

65

I guess…

66

Now it doesn’t load the apps anymore either. It did work for a while (I was able to publish a new version of one of my apps 30 minutes ago), but now it doesn’t load anymore.

67

It seems to be unstable, since now it loads again after a few refreshes. It seems like services are slowly restoring.

68

I think IFTTT not working neither.

69

Webhooks just restarted…

70

Yes, Webhooks are also working again here.

71

Managed to restart whitings app too…

72

Again ??

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73

It still works here. But the developer tools sometimes doesn’t work (I have to submit my app builds multiple times for it to work)

74

I have trouble with Google Assistent. Sometimes it works but sometimes it gives timeout errors.

1 Like
75

Not sure whether related to the cloud connection issues of today, but when I check for updates in the mobile app I get this error:

IMG_2426
IMG_24262341×774 133 KB

Also Siri Shortcuts don’t work anymore.

Backup issues
When I check Homey update section I have an error
76

That appears to be a DB issue. Also, I think that error message comes from the Homey server, not from Homey itself.

77

That mongodb.net domain resolves to a local IP address, so I think the issue is in their datacenter. Not sure if Homey can fix it though, as it seems to be related to MongoDB Atlas or AWS.

1 Like
78

I also see other users in Homey groups on Facebook reporting the same error, so I assume it is something on Athom’s side (or one of the services provided by the third parties they use).

79

The issue still hasn’t been resolved

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image593×133 6.89 KB

When checking the Network tab in DevTools, I see this. This doesn’t happen everytime (I have to refresh a few times to view my apps and publish new versions)

This is the server response:

{"code":503,"error":"server_error","error_description":"server_error"}

Same when publishing new versions from the CLI. I have to retry a few times

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image256×256 4.84 KB

80

Also got this when triggering a webhook.homey.app webhook:

Error: Timeout after 10000ms
    at Util.timeout (/node_modules/homey-api/lib/Util.js:57:26)
    at AthomCloudAPI.onCallRequestExecute (/node_modules/homey-api/lib/API.js:225:17)
    at AthomCloudAPI.call (/node_modules/homey-api/lib/API.js:166:31)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Server.determineRoute (/app/src/lib/Server.js:69:31)
    at async Object.getTarget (/node_modules/http-proxy-middleware/dist/router.js:14:21)
    at async HttpProxyMiddleware.applyRouter (/node_modules/http-proxy-middleware/dist/http-proxy-middleware.js:110:29)
    at async HttpProxyMiddleware.prepareProxyRequest (/node_modules/http-proxy-middleware/dist/http-proxy-middleware.js:97:13)
    at async HttpProxyMiddleware.middleware (/node_modules/http-proxy-middleware/dist/http-proxy-middleware.js:21:48)

The second time it worked fine. So it seems partially resolved, but definitely not fully. It’s pretty unstable

The error was sent by the server, not by Homey itself.