Honey stopped working and can not be reset! Help needed

Questions & Help
1

Honey pro stopped working completely. Powers up desk no ring light suddenly red reboot same procedure again. Hard reset 30seconds pin does not work at all!! Need help!! Can’t open a support ticket since everything I try it leads me back to sign in page!!

Funny is that it shows it has been seen today as per screenshot but app won’t connect to it so I am in a deadlock!!

Moderator note: picture containing sensitive information removed.

2

You need to go here:

Then, you should log in with your account (the same account you used to sign up for this forum). Then you can create a support ticket.

Also, you should remove the “Homey ID” from your screenshot, this is a unique ID with which everyone can reach your Homey remotely

3

Have you also tried another power adapter (minimum 5V 2A). The one delivered with the Homey are known to be poor quality which can degrade over time