Hello, Mine homey crashed / went offline the red led circel showed (22:20 NL) and because it shows offline i cant reach mine Homey by app or PC. Router works at that time 100% and still does. I still have WiFi connection on mine mobile but no acces to Homey because it is offline. How to handel th…

I sent mine Homey back to the Homey company and there conclusion is that there is a hardware failure in the Homey and i get probably a other restored one back. So mine problem is then hereby solved.

Ah, ok. Then a fixed Ip address for Homey, reboot router and a good PTP maybe?

@Rocodamelshekima i followed your hint of having a supply at least 2.1 A… the athom adapter is rated at 2A and the one i had swapped it with was 2A as well… with this other one at 2.1 A i had around it seems a bit better even if still having the problem… so it might indeed be a power problem. Do yo…

Also try another USB cable. Bad cables can definitely have a negative influence on delivered power.

Homey takes what it needs. So even when attaching a 6A adapter, Homey takes what it needs. So that’s why the minimum of 2.1A.

@PetervdK I’m using the original cable it came with… what would be a good substitute? I just read a post where someone had used a longer cable and it was giving issues…

@Rocodamelshekima yes but how much is enough? I mean, shouldn’t athom have sent a powerful enough adapter?

If the adapter fails, just send an email to Athom and they will replace it. So make sure it is at least like the original!

Any other normal working USB to USB mini cable should apply.

that’s the point, it didn’t fail… but they still told me to replace it, and given your suggestion 2 A is not enough…

Homey went offline/ crash

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Homey went offline/ crash

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