Since this night my Homey Pro has become unreachable via the app or my pc. All my home automation that do not require a network are still working, but the Homey is unreachable. I have tried updating the firmware by connecting it to my pc this morning, without any success. My internet is working fin…

Top! Here also Homey offline. Setup mode and switching to 2.4 Ghz solved the problem for me.

Ok, thanks for the info guide. And there is no risk that the homey makes a factory reset during this operation? I have so many things connected and I haven’t done any backup yet. :scream:

No. You will get two options. One in blue for finishing setup and one in red below for factory reset.

Wait and see how long it lasts.

thanks! Will keep an eye on this

Same here. Can’t reach it anymore. There is no update from Athom about this?

I stupid question, do I have to setup my home as a new device when I do this? When I select my existing homey it tells me it is offline also after I pressed the setup button for 8 sec.

I´m in touch with Athom and provided my logs or codes to the logs. They are working on it. Will post here any news once available.

Yes, and no. Once you brought it in setup mode, select add new homey. It will search for your homey and find it. Follow the app till you get to the screen where it tells you that the Homey is already set up. At this point you click the blue button to exit the setup. below is a red button for factor…

Homey unreachable

Questions & Help

Alex_S1 November 15, 2023, 6:33pm 22

You‘re welcome

Offline November 15

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Homey unreachable

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