Need assistance in regards to accessing my Homey. It has not been used in roughly a year or so, but has been powered with the solid red ring for couple months now. It may be a firmware issue, as it has not updated for quite awhile.
When it receives power, it loads its usual orange ring, after 30 seconds to a minute it locks into the red ring. Attempted to reset but again it locks into its red ring state. Can’t bring up a diagnostic report to have anthom support assist me, as I am unable to add the homey into my account. Much appreciated to those who can help. I’ll do my best to fill in any information gaps that I have missed.
- I would first try use a different power adaptor than the original one, get one at least of 2A (or 10W). Lots of knows issues with the original adaptor.
- Also, after the LED turns red, I would leave it for a while, like 20 mins at least, there was an issue with some firmwares where red LED came at boot up and for majority of people leaving Homey run for a while it sorted out.
I am sure when the people from Europe wake up they would give you some better advise than mine.
I have attempted to rectify by using different adapters etc, but same result. I haven’t left it on its red state over night as of yet, but so far no results since its original appearance as the red ring (Been roughly 2hrs). Thanks though
Pls create a support ticket at the Athom support site, you don’t have to enter a diagnostics id, or enter 0.
Thank you, placed in my request for further support.