Hi, Since i have a homey (pro) i am facing the issue that after about 7-20 days it becomes unreachable Very stressing when i’m on holidays and have to rely on heimdal for my home alarm (and the alarm goes off when i’m back because the homey was not able to get my deactivation signal recieved by m…

What does “unreachable” mean? Does the Homey app say that Homey is offline?

indeed, homey constantly offline while the wifi is fine, and the led ring pattern of the homey is normal

At the AND part try the time is between 23:00 and 24:00. Not totally sure but every 7 days starts at 0:00 and ends at 24:00. Your time gives it 1 minute to execute.

His homey restarts from itself, mine not

It’s not crashing, he thinks it’s crashing because the app tells him Homey is offline. See this post: My Homey keeps crashing

I try a message at homey support, lets see if they find something in the log

Hey, got my new 2023 Homey Pro last week. It is after a few hours becoming unreachable. :frowning: LED indicates normal state. After ptp reboot I see activities / log from the time it is not reachable. My unifi controller shows it then as offline too. Support ticket opened three days ago. No rep…

There has been a long-standing issue with most of Athom’s client software (the mobile apps, the web app, and the command line interface) where it thinks Homey is offline while it isn’t. This also happened with the old Homey Pro’s, so it’s not specific to the new hardware, and since it has existed fo…

86400 seconds. But Homey has a fixed IP. With my old homey pro 2019 - same network, same location, that never happened. My unifi controller sees homey pro 2023 as offline too… So no chance to getting this fixed?! I don’t know what I myself can experiment with…

Homey Pro hangs/unreachable after a while

Questions & Help

robertklep July 15, 2020, 6:22pm 4

That’s a common issue. See also this post.

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Homey Pro hangs/unreachable after a while

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