Hello, Just updated a brand new Homey Pro (2023) from v10.1.0 to v10.1.4. Since then my homey is stucked in a boot loop. Pulsing white for 2-3 minute after a constant red light and it’s start over… Does anyone experienced this problem, is there any solution for that? (Also posted to the support b…

Thanks Robert, didn’t helped… Tried PTP for almost 20mins, also different USB-C cable as well as different power supply… Is there any way to capture logs or any. information why the boot is not success?

[image] rrobert: Is there any way to capture logs or any. information why the boot is not success? Not without jailbreaking your Homey , and then it still remains to be seen if you can get any useful information from it. You can try using the USB tool to reinstall the firmware to see if that …

Thanks for the info, I have tried the “Update Firmware” and the “Factory Reset” option through USB Tool but it is still in the same state… I haven’t find how to downgrade firmware to v10.1.0 in USB Tool as a last chance maybe, but I am afraid it is not possible. Do you think it’s possible?

If you don’t have a previous local backup you can’t revert to an older version of the firmware. Do you have an ethernet adapter with your Homey, or does it use WiFi? It might be a networking issue, WiFi is particularly picky with the new Homey and there have been some WiFi updates recently that mig…

I have an ethernet adapter and haven’t configured any wifi settings.

Can you see Homey getting an IP-address in your router?

Yeah, it comes up for around 5-10second at every boot cycle and after reboots.

Hmm running out of ideas, I think you’ll have to wait for Athom to respond (fwiw, they’re not saying they will respond in 3 weeks, they’re saying that it may take up to three weeks; usually they’re much faster).

Thank you very much for your help Robert! I am restoring back now the previous gen, but it would be a nightmare again to rejoin all my devices… Will update this post as soon as I get a response or solution.

Homey Pro (2023) stucked in boot loop

Questions & Help

robertklep December 4, 2023, 1:47pm 2

Try a PTP and/or replace the power cable.

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Homey Pro (2023) stucked in boot loop

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