I am experiencing the similar problems for both my wife and myself after upgrade. Both wife and I are on iOS.
Always allow detection is enabled in settings and in the app. Did anyone find a solution or support comment on this. Could not see a resolution post to the thread other than workarounds.
My wife and I just got new iPhones. My presence works, but now I cannot get Her’s going. Not a lot of settings to fiddle with, but I just can’t get Homey to acknowledge when she is home or away.
I still have this issue on my sons iPhone. I checked all the settings and all things are turned on. Is there a solution to this issue yet? Only his presense does not work.
The version 9 beta software released today contains a fix for this and so does latest stable version.
Darrell
I’m new to Homey, but presence doesn’t work on my Pixel, and I gave Homey all permissions.
For me, out of the blue the Homey presence detection started working a while ago…
Summary:
Location permission always (during set up Homey does not always ask for location permission)
a. Select Location in Android phone settings
b. Select App permissions and find Homey
c. Select Homey and select Allow all the time
Enable Home / Away
a. Select More … in the Homey app
b. Select Account and enable Home/Away detection
If it still does not work, try an old trick in the Homey app:
a. Shift the location in Settings/System/Location
b. Or try the same via the web interface.
Do not remove permissions
a. Select Apps in Android phone settings and search for Homey
b. Disable Remove permissions if app is unused
Avoid app sleep (I am not sure this is really needed)
Select Battery in phone settings.
Then select Background usage limits.
Then select Never auto sleeping apps.
Add (+) Homey
Thanks to @Sharkys
