Homey Insights - No Data Available

Having the same issue, cant see historic values.

Same issue for me. Just stopped working.
Also in the web app when I click insights and a device I get ‘cannot create temporary file’
I opened a ticket with Athom but waiting times are two weeks or so….

Either your storage is full or it’s broken, you’re going to have to wait for Athom to get back to you (which usually takes a lot less than two weeks).

I checked storage and on my Homey it shouldn’t be an issue. Is it online storage you mean?

No, local storage on your Homey. If it’s not full, your issues are possibly caused by the other reason I mentioned :woozy_face: I would suggest creating a (local) backup ASAP.

I do daily backups but how can I do a local backup? There’s no option for it in the menu.

I linked to the page that explains it: https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB

Since you have a limited amount of cloud backups, you have to make sure that you’re not overwriting old (working) backups with backups that might contain broken information. I don’t know the specifics of cloud backups to explain how that would work, though.

1 Like

I’m afraid you’re right about the storage. Sysinternals reports no data.
Perhaps this problem would be solved by a factory reset but restoring a recent backup could trigger it again since you back up the whole system.
As far as you or anyone else know, is there a way to backup flows only?

A factory reset won’t fix what very much looks like a hardware issue. There have already been a few HP2023’s with failing storage, so it’s not unheard of.

I don’t think that’s possible, no.

Thanks Robert.
That sounds serious. I hope support will be helpful enough to recognise this. Surely I’m not the first one with this problem. Any way to know for sure it’s broken?

No, you’re not the first one. AFAIK, the only way to make sure is for Athom to (remotely) access your Homey and see what’s going on, I assume that support will suggest this too.

Fixed Insights for now by disabling Power User in Experimental

Same for me, it just stopped working all of a sudden for both the Android app and the website.
Homey Pro 2023 with firmware 11.1.0.
Storage isn’t full either.
I’ve created an support ticket at Athom.


image

There are more people with this issue:

Athom support responded within 5min stating they received multiple reports and are investigating the issue.
After a Homey restart insights started working but I’ve seemed to lost al history :cry:

Probably restoring a backup will bring it back.
Imho this will not cause empty insights again, while only a restart seems to fix it?

I’ve lost / have no data between Monday the 27th of may and the reboot of today at 11:00.
So I haven’t lost any data however the data of all sensors hasn’t been stored in the database either between Monday and today (the reboot).

I also get the same issue “Cannot create temporary file”, and no insights work.

A reboot solved it for me