Hi guys,
I had an issue with my Homey where he couldn’t connect to Zigbee for 2 days. I tried to reboot the Homey by unplugging the power cable and reconnecting.
Unfortunately it doesn’t boot at all now. Also, while unplugging the cable, I noticed the bottom of the Homey got a lot bigger.
Anyone else ever seen this issue? It looks as if some internal piece blew itself up…
I would immediately contact Support | Homey
User @Marina_Rietveld had similar issues, she received a replacement unit:
Oh wow, that’s even worse.
Was afraid I would need a replacement. Any way to still sync all my flows and conmected devices? Or does this mean I’ll need to spend a weekend rebuilding everything? 
I do hope you made an offline backup every x days, or you use the cloud backup service (just €10/y).
Saved my ass multiple times!
Wish I had… It’s fried now, so I’m afraid I can’t do that anymore… 
Hmm, so you learned the hard way, creating backups is quite handy 
Maybe Athom can copy your data somehow, they probably want to examine your Pro.
Yep, I’m afraid I did.
Hoping for a positive reply from Athom on monday 
Quick update: thanks to the Athom support-team I managed to create a backup using this tool:
Now fingers crossed that the vendor manages to switch the device for a new one asap… 
Ah, that’s what I meant with
but now I realize it’s not clear to everyone
