To cleanup two topics about the Dongle to get there on-topic again about problems and solutions:
I move all posts about the communication and the shipment issue’s here, after the official explaining email form Athom.
Pls note, do not complain about the shipment in other topic anymore,
If there’s still no update tomorrow morning, please contact us via our Support page. You’ll be answered with priority, and we’ll fix it right away.
Sorry we’ve kept you waiting
An honest update on your Homey Energy Dongle shipment.
You may have seen two shipping confirmations for your Homey Energy Dongle—one last week and another today or yesterday. Clearly, things didn’t go as planned, and we owe you an explanation and an apology.
What happened
First of all, our warehouse had a hard time processing all shipments, and the new shipping method we used introduced extra delays, as we informed you about last Thursday. To make matters worse, our postal carrier informed us that the shipment couldn’t be processed on Friday. The boxes our logistics partner used to pack the Homey Energy Dongle were slightly too thick for letterbox delivery, and the whole shipment was rejected. This decision was out of our hands, but obviously, you felt the impact.
What we did
Once the packages were returned to our warehouse, our partner worked non-stop to repackage, relabel, and resend everything using a different carrier and new boxes where needed. The good news is that the process was completed today, and we can confirm all orders are now on their way. You should have received a new tracking link. If not, you can check your order here. If there’s still no update tomorrow morning, please contact us via our Support page. You’ll be answered with priority, and we’ll fix it right away.
We’re sorry
We know this delay was frustrating, and we’re genuinely sorry for the frustration it caused you. You’ve trusted us with your pre-order for our new product, and we fell short in execution. I hope you can forgive us. We’ve learned a lot from this and are taking steps to prevent it from happening in the future.
Again, we and our logistics partner sincerely apologize. If there’s anything we can do for you regarding your order, please reach out to our Support Team. Thank you for being so patient, and we hope the Homey Energy Dongle proves worth the wait!
– Marc Wagner
Head of Operations at Athom, creators of Homey
I still have no Energy Dongle, how long will it take?
You are not allowed to criticize homey here or people will get upset. Just shut up, give them your money and go stand in the back of the queue.
Bought mine on: 11/12/2024
@Nico_Molenbeek, ik geef je helemaal gelijk!
Ik begrijp er ook helemaal niets van en vind het ook zeer kwalijk dat de mensen die als eerst een vertrouwen hebben gegeven aan Homey en zomaar een bestelling hebben geplaatst, deze nog niet binnen hebben. Ik heb mijn bestelling geplaatst, gelijk bij het ontvangen van de mail over de Homey Energy Dongel, dat was op 11 december 2024, en tot nu toe nog helemaal niets.
Geld ophalen, Energy Dongle laten maken en dan niet de eerste mensen deze toezenden. Ik ben er eigenlijk niet over te spreken en blij dat er nog iemand zich uitspreekt. Had ik maar gewacht en gewoon bij Coolblue gekocht, had ik hem nu al binnen.
Als je dan een vraag wil stellen dan duurt het 1 tot 2 weken voor je antwoord krijgt. Dit kan toch wel een stuk sneller Homey? Best wel jammer, ik keek/kijk er zo naar uit en nu zit ik maar te wachten.
Beetje bizar inderdaad, maar als het elkaar nou enigzins zou opvolgen, dan kijk je daar nog doorheen. Maar het feit dat we als mensen van eerste uur (13/12/2024) in mijn geval niets weten… is gewoon niet tof.
Mijn status geeft shipped aan maar dat doet ie echt al eventjes. Track Shipment redirect me dan naar de Homey homepage. Dus al met al veel wijzer wordt je er niet van.
Zou fijn zijn als et iets van duidelijkheid was vanuit het team.
EN:
A bit bizarre indeed, but if it were to follow each other somewhat, then you can still see through it. But the fact that we as people from the first hour (13/12/2024) in my case know nothing… is just not a great look.
My status shows shipped but it has been doing that for a while now. Track Shipment simply redirects me to the Homey homepage. So all in all you don’t become much wiser from it.
It would be nice if there was some clarity from the team.
EDIT:
Please see the update here; Homey Energy Dongle ⚡️ - Megathread - #29 by Patrick_Dankers
I just heard they sent out the packages with untracked mail. But still, my account says not shipped, and Homey support says: we cannot cancel your order because it has shipped already.
Hmm they should be able to see when yours was sent out, if I’m going by the reply I got.
Or if not sent give an ETA on when it will be shipped.
It simply can’t be it is not shipped, but it is shipped out already, that just simply does not make sense.
They should be able to give you a date + time on when it was sent, like with me.
And I get your frustration but as long as you know it was sent out on date X, then I guess your good. Even if that would become we are shipping it out now/tomorrow, right?
No they just replied, it has been sent. Not when.
Both in this post:
https://community.homey.app/t/homey-energy-dongle-megathread/133816/28?u=sunbeech
And on Slack this morning:
Athom reps confirmed that all pre-orders have been shipped 
.
So if mine is lost in the mail, since it is not tracked and should’ve arrived by now (NL to NL), I will have to wait for the next batch.
Cancel my order and just give me my money back, but no they won’t do that.
Really frustrating i can order it in a store and I’ll have it tomorrow. I reserved mine at homey on 11 December and the account says nothing about it being even sent still processing.
So I guess the early bird thing was more to get there starting money in.
Feels a bit as a scam.
Is this true @Doekse?
That the Energy Dongles were sent without Track and Trace? It doesn’t even say online with my order that it was sent, how then?
There is no package from Homey on its way to me, as indicated in your own system. What is going on now? Can’t someone really put on sackcloth and ashes and apologize here and tell me how things really are?
Well… That’s the whole point of pre-sale or “early bird” marketing crap, isn’t it?
But they should deliver the “pre-paid” units first, and after that, deliver to retailers of course. Bad Athom.
Oh you are right. It is just a bit frustrating I could have gotten it sooner just buying it in a store.
They did not deliver on their promise and that is a bit of a let down.
I just got in touch with customer service and they let me know that my Dongle was shipped on April 4th around 9:53pm. It should be on its way now, via postnl. Now I don’t trust postnl, and certainly not if it wasn’t shipped with track and trace.
But we’ll see, it should still arrive tomorrow. 4 days later, a bit long, right? Okay, I’ll stay positive and hope that it really does arrive.
Here as well, preordered on first day. Order still says “in progress” (verwerken)
All I’ll say here is look at my latest update;
https://community.homey.app/t/homey-energy-dongle-megathread/133816/57?u=patrick_dankers
I recently posted a letter (in the Netherlands). It took a week to arrive 
I just received that mail as well. Are they sending those mails too late or what’s happening? Will try to post when I received my order.
