I have ordered this product few weeks ago, but I haven’t received any info about the shipping status. Where and how would I know it?
Please help me!!!
I have ordered this product few weeks ago, but I haven’t received any info about the shipping status. Where and how would I know it?
Please help me!!!
This is a community forum and your posts, questions and suggestions will not be read by Athom. You can read more about this here Welcome to the forum..
Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support.
Please, first have a look at [Tip] Problems with Homey?
When you need direct support from Athom please visit Homey Support for our new help center.
- It is very important to report all issues you find: Submit a support request.
If you need help you can read more about how to submit a support request.
What product?
Athom has multiple products,
the release of the mini is probably next month. It is a Pre-order. But pls contact support. They can check.
Edit: I see now your Tag.
If it is The Homey Energy Dongle you pre-ordered
I’ve ordered two Homey Dongles. As far as I know it’s already released!
I asked the customer support but haven’t got any messages yet.
@ChefsSlaad Marc, Support would and should prioritise Energy dongle shipping questions / issues you once wrote.
Can you check on this one?
Of course TS cxmde should DM his/her/their identity…
Thanks for bringing this to my attention. I requested the order details from @cxmde001 in a DM.