Central Topic for the
Homey Energy Dongle
Buy it here: Homey Energy Dongle | P1 meter for smart electricity meters.
Pls first read the FAQ just below the Buy option.
Homey Support on Energy Dongle - General
Most important Support Articles:
And special for Developers that have some free time:
Enabling the Homey Energy Dongle’s Local API
Using the Local API
The Homey Energy Dongle’s Local API is a WebSocket that can connect to any WebSocket-capable client. Once connected, the WebSocket will output the raw data received from the smart meter.
You can find an example on GitHub of how to connect to the Homey Energy Dongle’s Local API and parse the data from the smart meter.
Is there a plan to make the real-time data (like import/export power) from the energy dongle directly available using the Homey App SDK? It would make sense to have this data centrally available on the Homey Bridge / Pro itself so that more than 2 apps can have access and not every app needs to communicate with the dongle.
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If I may offer some feedback regarding your marketing — or more specifically, your after-sales communication — it would be this: underpromise and overdeliver, not the other way around.
This past week, I received emails with subject lines like “Your Homey Energy Dongle is on its way.” Understandably, I got excited. However, the body of the email stated that shipping was merely expected in a few days — not that it had actually shipped.
Then, on the day I believed it would ship, I received yet another email. I thought, “Great, it’s finally shipped!” But no — the email simply said you would start shipping that day. As of now, my order still hasn’t shipped, despite placing it immediately after pre-orders opened.
Do you realize how frustrating this is for loyal customers?
We all understand that marketing sometimes paints a prettier picture — that’s just the nature of business. But making promises to customers after they’ve already bought your product, and then failing to meet them, creates distrust and damages your brand’s reputation.
Frankly, after several disappointing experiences, I won’t be pre-ordering anything from Homey again. You’ve lost my trust, and that’s not easy to rebuild.
Please rethink how you handle communication with your existing customers. Expectations matter — and right now, you’re setting them poorly.
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I completely agree with phusebox, especially the lack off communication is disturbing.
If there is a delay, just explain and be transparant, especially to your (loyal) ambassadors.
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And still nothing has shipped…
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I had a mail that my dongel was shipped? But that was not correct? In orders it still says processing…. Huh?? Wat gaat hier niet goed?
I still have no information that my Dongle is sending to me. How long do we have to wait? I get a email that they are gouging to ship the dongles but I still have nothing 
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You guys are the funniest. Either you have lost all sense of customer respect or someone is holding a gun to your head making you sent out all these false claims and email.
And yet here, there is silence. No explanation, no sorry, nothing. Wow.
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Last mail I got about it, was on April 3th:
Shipping out today
This is Watt you’ve been waiting for.
The moment has arrived! We will begin shipping your Homey Energy Dongle pre-order today. Due to the high volume of orders, completing all shipments may take a few days.
Thank you for your patience and support—we can’t wait for you to start enjoying your Homey Energy Dongle!
So a few days can be anything between 2 to technically infinite days (but more likely around 14 working days), we aren’t even a week in.
Though text could have been written in a bit more accurate english, as it isn’t completely correct.
So please be patient.
@Caseda I think you might have missed the point. There have been multiple emails that said things had been shipped
First email: Your dongle is on its way with contents Pre-orders are expected to ship on Thursday, April 3rd
Second email on the 3rd introduced the few days period. This was unexpected and different from the first email which in and of itself was not consistent in its messaging.
A few / not many: generally means 2 or 3 days but for sure not 14 days. Updating would be the right way to go.
Today the issue was made worse with the email which contained the text: The Homey Energy Dongle has been available since last week, and it’s already moving fast!
That implies more priority for new orders than pre orders. (Might be wrong but the optics are there)
In the end it is about communication and being clear. Now there is confusion and unfortunately it feels like early adopters are not treated as implied by the ask to have your users support your development by buying as an early adopter.
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Exactly. Last time I ever pre order something from Homey again.
Learned my lesson now. They only care about money, use our money to finance a product and then ship it first to new buyers.
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Like I said, the english could (/should) have been written better.
The first mail should have been:
“Your dongles are on its way to us, and are expected to start shipping to you from April 3rd.”
About the 2/3 days you’re expecting, if they have over a 5000 orders, if they ship 250-500 orders a day, that still leaves you 10-20 days of shipping.
I don’t think they have a large team on the shipment part, but it also has to be done correctly.
3rd mail should have been:
“Dongle has been available for a week, the shipments going out, are already going fast! (relatively)”
Agreed on the content needing to be better. That’s true for every email in this process.
Taking your example; if you know you have 5000 preorders, and you know you are a small team being able to only ship a few 250-500 per day then you should not say a few days but something like we expect to ship your order in the next x days. Not a few
Moreover; it’s about communication so if you have delays or you see the treads on this community which we know they monitor then a quick response would be the easy thing to do, showing you take it seriously.
Even further: by making the mistakes a few times, I would expect the support team to be getting more and more emails. Preventable in such an easy manner
Sorry, but shipping 500 orders a day should be really easy.
Dongle is probably already packed, just throw it in a box, tape it, and put a sticker on it.
I used to work in logistics and when new products came out, the whole company, including all office employers would help, and all backorders were shipped in 2 days max.
Exactly, I don’t think they have any real logistics people working at Athom, they are mostly (if not only?) IT people.
They have only around 20 people in office, and they most likely won’t be helping all.
If they even do it themselves.
It’s even more easy when outsourced.
Anyway, I agree with others that communication could be better. It’s not the end of the world, but personally im just so curious and eager to use it. That’s a positive thing 
I also ordered my Homey 2023 via pro-order and had to wait half a year longer.
The dongle is already for sale at the mediamarkt, next time I will wait with a pre-order.
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Here the same. Why do a pre-order and get it at the same time as the people who order it now.
My order still says ‘in process’
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