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Full instructions: (1) Hold your Homey upside down for 1 minute to enter recovery mode. (2) When Homey enters recovery, open the Homey mobile app and choose “More”. Then, tap your Homey’s name beneath your account name, and tap the “Plus” icon to add a new Homey Pro. (3) Connect to Homey’s Wi-Fi setup and connect Homey to your own Wi-Fi. After checking for updates, please select “No” if you are prompted to restore a backup. The Options button in grey should become available after this. Tap “Options” and choose to download a full software update. (4) Homey now downloads a new, full software image which should resolve your Zigbee issue, while the data on your Homey is retained. If this full image does not solve your Zigbee issue, please indicate so to continue contacting our support.