Device Unavailabl

[Rijo]

For more than 1 week now I have been receiving the message “Device Unavailable” (sometimes several times a day) on many of my devices. Then the flows in which the devices are mentioned will not work either.
I can only get it restored after removing the power from the Homey (2019) and connecting it again. Then everything goes well again for a few hours before the problem occurs again.
How is this resolved?|

[DirkG]

Not much information you share.

[Tip] Problems with Homey?

When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili…

[OH2TH]

First of all, welcome to the Homey Community!

To make sure you are aware of the forum rules, please read the Welcome to the forum! post here.

[Peter_Kawa]

First replace the power brick:

Zigbee broken? Homey Pro 2019

Hi Pat, The first things you can do Change the power brick for a decent one, like a Samsung charger or Ipad charger. Replace the USB cable as well. (The original power brick could degrade over time, it outputs lower voltages, causing weird issues) If step 1.) doesn’t make a difference, install the “full software download”. This installs Homey firmware from scratch and solved weird zigbee issues. Start Homey in Recovery Mode to proceed. Here’s an excellent how-to:

If it is about wifi devices becoming unavailable, you’d check your wifi gear.