… 
Your not the only one, and we are just Homey users, not a company.
Please write to Danalock support as well, links are present at the Danalock page @ homey.app store
Hello Fredde,
Can you please read the guide below? Thx.
https://community.homey.app/t/tip-problems-with-homey/35744
Can you provide for this info:
Homey model? (hint: there are 3)
Share your Homey zigbee overview, pls make a screenshot per https://tools.developer.homey.app/tools/zigbee
Tell me, which app on what platform do you mean by that, I can’t read your mind?
It can’t be an app on your phone while Danalock uses zigbee, and your phone doesn’t have a zigbee controller onboard
A zigbee device can be added to only ONE controller, presumably Homey in your case.
Is that correct?
But it doesn’t work @ Homey as I understand. So it can’t be the Homey Danalock app.
What do you reinstall, and on which system?
Hmm what has Homekit to do with zigbee and Homey? I think this is irrelevant here.
Did you change the Danalock batteries, even if they are ‘brand new’? Just replace them
Did you tune your wifi and zigbee channels?
Do you have neighbours with (strong) wifi channels?
Please check and scan, and make adjustments if needed. Guide:
Homey Pro 201x: Did you replace the power unit and the cable, with a decent quality one → 5V and 2A minimum
Homey Pro 2023: did you replace the USB cables for decent quality ones, do you have the 5.2V power unit in place, or still using the 5.0V version?
