Corrupted Backups

Questions & Help
1

Here is one for you: Two different Homey pros, two different accounts. I am trying to restore account 1 for Home 1. The Homey cannot connect to the app or function with any backups on either device. Homey says it is online with a notification. I can see it’s linked to the router’s devices 2.4 GHZ. Will not connect to the app or function.

Account 2 backups work and connect just fine.

Ugh. I am taking a wiped Homey in the morning to see if it will connect. If it does, I will have to pair all my devices and rewrite all my flows.

I even loaded a hard drive file after a factory reset with no luck. None of the cloud backups or hard drive backups work on either device.

Any suggestions?

1 Like
2

Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support.

Please, first have a look at [Tip] Problems with Homey?

When you need direct support from Athom please visit Homey Support for our new help center.

If you need help you can read more about how to submit a support request.

3

7