Can't add any matter devices to homey pro mini

Questions & Help
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1

Hi all,

When trying to add a matter device to homey pro mini. I can find it using the app and assign a name to it (in the default iOS matter interface), yet after the message “The device was added successfully” I’m stuck on this searching for device screen. If I leave it for several minutes it eventually times out and the matter device is not added to homey. It’s the same for both my Meross matter plug and my Tado X matter temp sensor. I’ve tried moving the device closer to homey (within 20 cm) and adding them using a different device (iPad vs iPhone) yet nothing seems to work. Am I missing something?

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2

Have you added the matter devices to other bridges? If yes, (at least for Tado X added to the Tado X bridge) you have to make a new QR-code. In the Tado app you can do that by choosing settings, Rooms and Devices (| think, in dutch it is Kamers en Apparaten), and then in the desired device: choose connect Matter device.

3

Yes tried this with the Tado Device but this didn’t help. Factory resetting the smart plug didn’t help either.

4

Do you also have the Tado bridge? Then you can also use the regular Tado app which works via the Tado bridge to Homey instead of directly.

5

Phone + Homey + Matter device should be close to eachother during pair procedure.
Check this KB article about adding Matter devices, many need-to-knows here.
https://support.homey.app/hc/en-us/articles/12934291420060-Connecting-a-Matter-or-Thread-Device

Adding Matter devices is horribly user unfriendly (imho that is).