Cannot add partner account on new phone

Questions & Help
1

My wife always used Homey as a resident (added by me, as the owner). Recently, she switched to a new phone, and now it does not work anymore. When she logs in her account in the Homey app on her new phone, she only has the option to install a new Homey. I already uninstalled the Homey app on her old phone, deleted her from the family and added her again, so she received a new invite in her email. But when she clicks on that invite, she still gets the screen below.

Am I missing something here?

IMG-20251101-WA0001
IMG-20251101-WA0001932Ă—2048 50.9 KB

2

EDIT
I need to rewrite my response, @DGalama
Tonight I added an existing account to my second Pro 2019, but not without a hassle.
Bottom line, the “Accept invitation?” message should pop up.
(Every time it didn’t pop up when trying, I got sent to the “Add new Homey” screen.)

Before accepting the invite:

  • Make sure to be logged out from the mobile app
  • Make sure to temporary disable / bypass any network traffic altering tools (i.e. AdGuard, PiHole, other DNS / ad-blocking tools etc)
  • open the invite link in a private browser tab, to eliminate cookie & cache stuff.

This made the “Accept invitation?” pop up appear, and I could login to the Homey the invite originated from.

3

Unfortunately still no success, although I got a bit further. What I did:

  • Logged out of the mobile app
  • Connected my MacBook to Hotspot 4G (so no local WiFi with PiHole etc.)
  • Opened Incognito browser tab and pasted invite link (used Chrome and Safari)
  • Accepted the invite and but received the error message in de screenshot.

When I try in my Wife’s phone using 4G, I still do not get the option to accept the invite. Also tried this after logging out of the app, and remove/re-add the app.

Any other suggestions?

Screenshot 2025-11-08 at 10.59.21
Screenshot 2025-11-08 at 10.59.211192Ă—852 54.7 KB

4

Thanks for the error screenshot! Something really goes wrong during the very last step, out of our reach.
I think only Athom can fix this. I’d like to suggest to contact homey.app/support right away.

5

Thanks, Peter. I contacted support and will share the outcome here.

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6

Finaly fixed, allthough no real cause for the issue was found. Together with Athom I was able to add the partner account and accept the invite, but then still no Homey showed up. After some more trila & error we found out that for some reason a refresh of the webpage (the one after accepting the invite) was needed.
After that all worked OK.

1 Like