I’m experiencing the same issue with the Home Connect integration in Homey.
Setup:
Bosch/Siemens dishwasher
Connected to Homey via the official Home Connect app
The dishwasher shows as online and works fine in the Bosch/Siemens app, but appears as “offline” in Homey
Previously, I could work around this by restarting the Home Connect app in Homey once per day. That usually brought the dishwasher back online. Now this no longer helps. In Homey it stays offline, even after:
restarting the app
restarting Homey
re-authenticating/logging in again
I see several others in this thread reporting similar behavior in the last weeks, so this looks more like a general stability issue in the integration rather than isolated cases.
For me, it means that all automations for the dishwasher are basically unusable, even though Home Connect itself clearly works fine in the manufacturer’s own app.
Could we get:
a clear status on what is actually broken
whether this has been identified by the developer
and whether there is any officially recommended workaround at the moment?
Any tips for additional logging or troubleshooting on my side are also welcome if that can help track down the issue.
Yes. Seems to be good. Deactivated my workaround that restart the app all 4 hours yesterday an it’s still running. Hope it’s stable. Many thanks to the developer
Yes! Looks like they’ve gotten to the root of the problem. After I reset everything and started fresh, I updated the appvagain to the latest test version yesterday, and everything been running smoothly. I’m not sure a reset and reconnect are strictly necessary at this point, but it might help clear out some old residues of failing code for some.
Now, it is a good idea to deactivate automatic updates on that app methinks
Worse, Bosch customer service get abusive if you ask too many questions. I was a beta tester for their app in the UK where they make the “smart” part impossible as a design feature. They disable all remote activation when you open and close an oven/dishwasher door. I pointed out that they had made the naming “Smart” bordering on false advertising and got an abusive response back
Whatever is being worked on must surely be significant as this app has not worked for more than 2 years. Several support requests have been ignored. As I have commented previously and in support emails, the app works once after a Homey PTP…..that’s been it for more than 2 years
Disabling remote start when you open the door, and only being able to turn it back on physically from the machine itself, is one of the weirdest decisions I noticed right away. Leave home forgetting to activate it, and then there’s no way to start remotely… that’s a real bummer.
I see that it used to be possible to keep this feature permanently enabled a few years ago, but now they’ve changed it for the worse…
Exactly, “remote start” as a feature has always been false advertising in the UK. It disables as soon as the door is opened. Meaning that the most remote you can be from the machine is standing in front of it. I pointed out your very example early on and Bosch refused to acknowledge that this feature had been made impossible due to deliberate decisions on their part. We have had 2 Bosch Series 8 ovens for nearly 8 years and the smart features have never worked as advertised
I am aware that the developers are unlikely to read this forum, and it is even less probable that representatives from Siemens will do so. This post is merely an expression of my frustration with the Siemens brand and the fact that I am now considering alternative brands solely due to inadequate follow-up.
It is unacceptable that the developers of an application with official status fail to respond to user feedback.
It appears that the developers only react when Athom’s representative, Doekse, intervenes.
Two months have passed since I reported the issue to the developers, and the following has occurred:
No response from the developers.
Approximately 13 test versions have been released; the latest may potentially resolve the issue.
Several of these test versions introduce new features(!).
Doekse should pose the following question to the developers: Why implement new features in an application that does not function properly in the first place?
The primary priority must be to ensure the application works as intended.
When other users report that the application may have been non-functional for two years, Athom should take decisive action regarding the developers.
This situation harms both Athom’s users and the Siemens brand.
As I mentioned earlier, I’m listening to all of your feedback and staying in close contact with the developer. They are actively working on improvements.
And don’t worry, your support emails and diagnostic reports are being looked into as well to gather information.
The current test version v3.2.81 has managed to get the app “working” for the first time in maybe 2 years. The ““ are because it hasn’t simply stopped working. I now have up to date “door open” data. Temperature data is not…..last updated 2 months ago. This after a cooking program had finished within the past hour. Whatever difficulties are happening, and I simply assume that these are because of Siemens etc not the local app developer…..they seem to be being overcome
I installed the latest test version. After the dishwasher finished the job, the Bosch-Siemens home app turned on the device again. I ‘m done, removed the app. By by Bosch.
@Jan_Albert In your case, does the app actually turn the device on? because I have to physically activate remote start from the front panel every time… So you can count yourself lucky, well kind of..
@Darrell_Etherington By the way guys, have you tried removing Homey from the connected apps and services in the bosch homeconnect app and then re-adding everything again (with latest test app on Homey)?
Mine seems to have settled after last test version and is now working with a single midnight reboot of the App, may move this back to once per week to see if it remains stable.
