Even though Athom seems to have deleted the “Early Access Status” page after the HP23 officially went on sale yesterday, I’m quite sure it’s still a known bug. After release of the stable firmware v10.0.0, at the same time a new beta firmware v10.0.1-rc.1 was released. So I guess there is still a lot of work to do for Athom.
Please have a look at this thread, because you’re not the only one with this issue:
The only thing you can do in my opinion is to contact the support again and again.
I apologize for the disappointing answer.
