If u didn’t use the unofficial app, I hardly doubt you bought into tuya ecosystem besides 1 or 2 sockets just because of a beta oficial app that barely had the basic options, so you didn’t lose much if anything at all with this tuya problem
1 Like
I did not go back to check for how long each app that i needed was in existence. I assumed as i said earlier that an official app is that: official, you can count on it…
Fortunately did not buy the homey pro yet, only the bridge to test the ecosystem, since i need a range extender anyways lateron. Would love to buy it, and probably still will (i know i said in frustration i never will…), because of all the added value, but man did Athom disappoint in their general communication around the tuya matter. At this point the intentional not answering any serious questions by doekse, only for him to answer irrelevant questions or confirm remarks is a bit sad.
I really like homey, but what i do not want is ending up with two apps. Neither did i want to have that unofficial tuya integration, where after 6 months you have to reapply or pay, and you only notice because now your car did not charge 
(true story). Ive had a smarthome for over 10 years. Got a different house recently and now need to start over, and I want to do it good from the start. Theres just some legacy tuya stuff here that i will not replace just because it is tuya, its not a simple light switchs its: AC unit, towel radiators, underfloor thermostats.
But hey, you cant always have what you want, so it will probably still be HA as tuya controller, attached to Homey
1 Like
What’s the point of this question?
1 Like
Exactly! Although it would be nice to have an official app and have Tuya devices fully supported. It is weird that people have had an official app for 3,5 months, completely bought into the Tuya ecosystem and now start screaming and shouting that a lot of functionality is taken away from them. As if they had been able to rely on this for years and years.
Understanding if you thought:“Well, the official app is here, let’s go wild and buy dozens of Tuya devices to build my smart home upon”. Because that would be somewhat naive. This in line with the reply that @calabuta gave to @deejayreissue
Ah ok, then we have a different definition of “doing thorough research”
Fair enough. I would also assume that once an app is “official”, Athom/LG will go through lengths to continue to support it and keep it available. Now it seems that on the first bump, they throw in the towel.
Yeah… unfortunately I couldn’t agree more 
Currently we can only hope that in the background a lot of work is being done and in a few days or weeks we will get an announcement that the current “official” Tuya app will be replaced by one that is built by Tuya. Like they did for Home Assistant. But I am not getting my hopes up…
That is the main reason to opt for Homey, right? In understand that they got rid of the voice integration. That is done way better in Google, Alexa etc. But apart from that I would really love to stick to just one hub. I would be ok with additional hubs as long as I can install it and don’t have to look back. But preferably not.
Ok, then for new stuff I wouldn’t directly opt for Tuya. And if I am completely honest: why did you choose Tuya for those devices in the first place? I am not the tin foil hat type, but for devices that important in my (smart) home, I wouldn’t directly rely on Tuya.
To be fair, I found the communication clear. Maybe not what everyone wants to hear but in this message, he explains what happened.
I don’t think Tuya is playing a fair game here. When Tuya decides the retail price of their devices, they factor in the cost of their cloud infrastructure for each user/device. I don’t see why the cost should be moved to the third-party platform since Tuya has already been paid for it. If Homey needs to absorb the cost of hosting a cloud infrastructure for Tuya, then Tuya should sell a cheaper version of the same devices without the cost of their cloud infrastructure factored in.
Unless this changes, Tuya devices will be a no-go for me!
1 Like
Kind of interesting turn in the conversation.
I’m kind of allergic to ‘entitlement’, so for me it it not logical to buy the lowest end electronics, match that with a high-end device such as Homey without having done any meaningful research into the ecosystem.
If Homey has a business deal with Tuya and for some reason Tuya would like to renegotiate that deal because the original company teamed up with a big conglomorate then consumerwise it would be best for them to conclude that in the background, not by armtwisting and shutting down an agreement where the consumer is denied access of service. In any case I can agree with Athoms point of view, the ‘official’ status died with Tuya pulling the deal anyway.
Also Athom has communicated to the extend that may be expected of them, a quick fix is not feasible it appears, especially as it would incur huge cost. There are at least two workarounds so for now my suggestion would be to let Athom do their job and try to workout a deal between the 3 parties instead of expecting an instand fix for ‘your’ problem.
I have Tuya devices on order which suit my personal ecosystem, I’ll see what it does with the Alexa workaround otherwise I can always run it standalone with the Tuya app.
In any case hoping for a speedy integral sollution.
1 Like
I want to reassure you that I’m not intentionally avoiding your question. If anything, I want to be as open as I can be and answer as many questions as I can. However, as I mentioned earlier, I’ll provide updates as soon as I have any new information to share. Unfortunately, there’s nothing new to report at the moment. I understand this may not be the answer you were hoping for, but it reflects the current situation. I kindly ask that you avoid making assumptions—please remember that we’re doing our best as individuals, too. Thank you for your understanding.
These discussions were held directly with the Tuya board, so yes, we were engaging with the decision-makers. However, our primary point of contact has since left Tuya, meaning our ‘ambassador’ within the organization is no longer there. This has significantly changed the dynamic of our collaboration.
2 Likes
I did not choose those devices, they were already in the house, and I would find it extremely wasteful just to toss those devices, just because they are tuya based 
Completely agree with not going for tuya if that is an option for all new devices.
@Didier_SmartHome, I agree that Tuya’s actions are not fair and should have solved things in a different way. With regards to the communication, it was communicated clearly what happened, but not if/what the plan forward is, if any, other than: we don’t agree with the offered solution.
@CJB agreed, and whenever there is an option for an alternative over tuya devices, that should be preferred. I’m not sure anyone here requires a quick fix, just a bit of information. Its great that there are workarounds, but that was what i was trying to avoid by going for a high-end like homey
Tuya doesn’t sell devices, they sell modules to manufacturers that want to make their devices smart without having to reinvent the wheel. Those manufacturers are being charged by Tuya for the modules and the (projected) cloud usage that the buyers of the devices will use.
By allowing Athom free access to the device information for those manufacturers, either those manufacturers will incur additional costs (because of the additional cloud access that the use through Homey will have), or Tuya has to incur the additional costs themselves. Both don’t make sense from a business standpoint, especially when Athom is a for-profit company that’s part of a multinational corporation.
Sorry you are right, my comment should not have had that tone of voice and be so personal. Should have first gotten coffee before posting.
Ill just wait for your next message. Hope the talks with Tuya work out 
4 Likes
So the point is telling me I m naive in believing a Homey function will continue to work?
So if I go out and buy 8 IKEA devices since I can see that they are supported in Homey I would be naive?
In your reasoning Tuya should not have concluded the deal with Athom to begin with.
But they did, that also brings responsibility and accountability towards the end users.
Maybe there are clauses in the contract that warrant a pulling of the deal, but that is between Athom and Tuya, but from what Athom has shared that is not the case.
Not much we can do other then wait.
Glad to read that the talks are high level.
We don’t know under what conditions that deal was made. Perhaps Athom misrepresented themselves, maybe Tuya didn’t do their due diligence, we don’t know.
The deal is not between Tuya and end users, but between Tuya and Athom. Athom can still provide access to Tuya devices to their users, but they have to pay for it, and they don’t want to.
I haven’t read any statements from Athom that they have filed for breach of contract, so perhaps the contract was such that Tuya is in their right doing what they did.
There were some mixed messages. Yes, it was communicated pretty clearly what the status was. As partner manager stating that your users should steer away from Tuya in a thread in which you proudly announced the partnership is perhaps not the best thing to do. I think that is wat is being referred to here.
To be honest: Tuya has their ducks in a row. You can buy Tuya devices, use their cloud and have everything fully functional. If something stops working, they fix it pretty quickly.
There is not much to gain for Tuya in supporting this.
To be fair to @Doekse and the rest of the Athom team: it is an assumption (also done by me) stating that Tuya is piggying back from this deal because Athom teamed up with a big conglomorate. Doing assumptions is never a good option.
Fair enough. Of course you will also understand that the complete silence raises the impression of a “don’t call us, we’ll call you” approach.
Yeah, that’s the best approach. In general there is nothing wrong with Tuya devices. You just need to be careful assuming that you can just integrate them in Homey as with a Zigbee light bulb for example.
Can you also understand that this gives people the impression that perhaps there is nothing that reasonably can be done and Athom is hoping this whole thing just fades away?
Currently we don’t know if you’re in talks with Tuya at all. Or perhaps Tuya has just stated: “You need to setup your own Tuya cloud if you want to support this”, Athom is clear in that that is not feasible and we’re currently in stalemate.
Well, that sucks. No different than that!
Let’s at least agree not to make it personal towards you @Doekse or anyone else from Athom. We should be able to keep this civilized, right?
Didn’t think of it like that!
Not in general. In the case of Tuya, yes. With the model that Tuya has (explained very well by @robertklep ) and an official app available for only a few weeks I would first wait and see what happens.
No, as IKEA has a completely different model. You buy an IKEA light bulb, install it, add it to Homey and then it’s yours. No matter how often you switch the bulb on and off, there is no API call done, there are no costs for IKEA
So, not knowing the business model of each Homey connected brand makes someone naive?
And at what point in time is one not naive anymore? If LG would have bought Honey next year and this would have happened then?
Would one not be naive anymore at that point?
You’re putting words in my mouth. I will not take the bait.
Let’s hope for a solution that we can all be happy with.
As you state we don’t know, then your earlier statement would be moot aswell…
As a company you have several options:
- file for breach of contract and sent in the lawyers!!
Or start talks and see what comes out. Usually the latter is better.
Its not bait.
And I’m not putting words in your mouth. I asked a question.
It’s me being fed up with the way people communicate on this forum. It so often goes from technical questions or views of the products to ad hominem or ad hominem like comments.
People are disappointed with what has happened. People trusted that a solution presented would work longer than 3.5 months.
There is no need for calling anyone naive for having this trust or not having insight in to the business model of every Homey connected company. Unforseen changes happened and here we are.
2 Likes
Ok
I thought we were all just making stuff up as we went along?
We already know what came out, but Athom didn’t like it.
But in the end, Athom has more to lose here than Tuya does. They will keep on selling their services, and I doubt they care much about Homey. Athom on the other hand…
3 Likes
