I want to take a moment to address the current situation and provide some clarity. In short, I’ve been open and honest with you all from the start, and I don’t want to raise false expectations if things don’t work out as hoped.
At this point, we’re still in discussions with Tuya, but it’s becoming increasingly apparent that their preferred solution involves requiring us—or LG—to host our own Tuya cloud. If that’s the direction this goes, it would mean all the progress we’ve made so far would essentially go to waste. We’d need to first build a full cloud infrastructure and then create a new Tuya app for Homey that integrates with it—a process that’s both time-intensive and resource-heavy.
We’ve been collaborating with Tuya for over six months now, and it’s been a genuinely enjoyable experience. However, the recent decision to revoke our API access without prior notice—and in direct breach of our agreement—feels like a significant setback. It’s disappointing, to say the least, and it undermines the trust we’ve worked hard to build.
What I meant to convey is that even if this situation gets resolved, my trust in Tuya as a brand has been broken. Personally, I can no longer recommend their products under these circumstances. They would need to demonstrate a genuine commitment to our partnership before I could reconsider. I hope you can understand my perspective.
As the partnerships guy at Homey, my goal has always been to foster partnerships that enhance the smart home experience for everyone. When situations like this arise, it’s disheartening. While I recognize that we’re all businesses aiming to be profitable, I firmly believe in prioritizing user satisfaction and ensuring smart home devices work seamlessly together. That’s what drives me—and our work at Homey—and I remain committed to that mission despite these setbacks.
Thank you for your understanding and support as we navigate this challenging situation.
