[image] [image] Shelly | Homey Smart solutions for every home and office :warning::warning::warning: A warning for all users :warning::warning::warning: This app does not support authentication with 2.0.0 firmware. You can migrate your devices to Shelly Con…

Hi, the app keeps crashing, a90871e8-7890-4903-84aa-641efe3903a5 diagnostic ticket

[image] Tim_S: the app keeps crashing Maybe you could provide some more context.

Not much context to add… when restarting the app it crashes immediately.

Hi my Shelly plus 1pm devices stopped working on the old app since the new app is out. And on the new app I can’t seem to install the devices anymore. How can I solve this?

What changed in your setup? Did you perhaps update your Shelly modules to the new version 2.0.0 firmware?

Yeah, that is a known Homey issue. Sometimes it just messes up during update (happened to me with multiple apps, Shelly not yet): reboot and forced re-install (by clicking the install button in the app store) usually fixes it.

That is the thing couldn’t do anything in the old Shelly app. So decided to delete and fully reinstall this worked so I’m happy. Not sure since when this app came on status legacy? And whether this has something to do with it?

The last update marked it as legacy (it’s literally in the release notes), and that has nothing to do with the issue you had. Sorry to hear you removed it first, as that also forces you to update all your flows. Just restarting Homey and triggering the install from the store would have been enough,…

[image] WeWillSee: So decided to delete and fully reinstall this worked so I’m happy. Should this action have resulted in broken flows, then you might want to check out the Flow Converter app to fix them. As @bert69 indicated: the change in the app related only to renaming it. As far as I kn…

[APP] Shelly - Smart solutions for every home and office

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WeWillSee September 3, 2026, 7:44am 6503

No it just said app not installed I know reinstalled app and I could add devices again

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[APP] Shelly - Smart solutions for every home and office

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