Today the official app finally arrived. I deleted my fan and uninstalled the unofficial app. After that, I installed the official one and tried to connect to my fan. No devices available. I then installed the unofficial app again, but the fan doesn’t show up there either.
Anyone else experiencing this?
That dropped quietly… but progress is good. Though it sounds like they still have some bugs to iron out…?
I installed to official app, but didn’t uninstall the experimental app. The AC unit added okay, though it lacks several controls like fan speed an modes like Eco and Sleep. I’m going to try to add my current woes on the official app page.
Strange. In the official app i get the following message after logging in into the account:
“There aint no available units to add right now. They might be added to homey already”
And in the unofficial app it says:
“not authenticated”
I tried installing the new official app… fortunately it installs under a different name than the community one, as it doesn’t find any devices (and I have 5 fans, a dehumidifier, and a fan heater)
I tried removing a couple of devices from Homey under the community app, and the official app found nothing. So I tried re-adding them under the community app and it found and added them immediately.
For authentication, you’ll need your Dreo username and password. If you used the app and added your products in the Dreo app, then try again.
And by username i guess you mean email? Because I tried so maybe 10-15 times. Tried closing the original dreo app before making a new try, restarting homey etc etc. I’m 100% positive that I’ve got the correct email and password, especially since I could log in at dreos homepage.
Yep. I meant email. I had no problem. 
Maybe reset your password?
Wait all this time to finally get the app, and says no products to add or are we supposed to dump the official app and install direct onto Honey?
Nope, still no luck.
guess I’ll wait and see how things turn out. 
New app finds nothing for me. Not even sure if it supports my Dreo dehumidifier. Will stick with the community one which works for now!
For anyone whose specific product isn’t showing up in the app, make sure to request it via the DREO page in the Homey App Store. It’s possible that your particular model simply isn’t supported yet.
Done - via the Suggest button on the app home page - is that the best route?
The other thing that I’ve noticed in the overall smart home products, is that reboot or restart helps. Maybe at the device level, or the Homey Pro level, the app level, the iPhone or tablets. Best of luck.
Yes, those suggestions end up directly with the developers at DREO
First of, very nice to see this become reality guys. Always nice to see a new brand get official support.
As for the current state of things; Chiming in, same issue with all my devices, I have reached out to Dreo as well as suggested, let’s see how that goes.
@Geordie_Lee have you had an opportunity to work on adding fan speeds? I’ve got the DR-HTF004S and I’m able to turn it on and off and adjust mode and oscillation, but not speed.
Nothing new regarding the issue? I still can’t add my fan neither in the official nor the unofficial app, despite previously being able to use it in the unofficial one.
@Geordie_Lee In your app I was able to install my Dreo Smart Ceiling Fan CLF513S (DR-HCF003S) but I noticed there are no flow cards for turning on and off the light or brightness control as well as no speed control for the fan. Is there any chance you could add those, I would truly appreciate it. Thank you
Hey Mark sorry but im migrating back over to home assistant my time with Homey is up. If i get some free time over the weekend ill have a quick look but ill have no way of testing if the app sucessfully deploys.
