On my Cloud Gateway Ultra I can just go to the Unifi app on my phone and go to settings and then to “Admins & Users” and there I can see the Homey user that I have created.
I understand i am not home at the moment. I think that is the problem.
Could you check if Privacy Mode is enabled on the phone? When it’s turned on, the MAC address changes every time the device connects to Wi‑Fi. Please disable it.
Here it chrashes also when the app starts
How do you see that the app crashes? Perhaps I am just looking in the wrong place and I have the same issue
What type of homey are you using?
HP2023 / v13.3.0
A new test version is now available: Install the test version
This release addresses an issue where the entire app could crash when an error occurred. In most cases, this was caused by an incorrect controller IP address, username, or password. Instead of crashing, the app should now handle these situations gracefully and provide a proper error message.
If you’re using the UniFi app, I’d really appreciate it if you could install the test version and let me know whether everything is working as expected. Any feedback is welcome!
And if this update fixes your issue, please consider buying me a coffee 
. My caffeine levels are currently so low that even the UniFi controller is showing me as offline. 
Haha.
Thank you for testing and helping improve the app! 
How does the new test version work?
Sorry, I’m out and about at the moment and can’t test everything, but what I can say already is: I can restart the app.
@ObelixNL Hi, Obelix. Thank you for dedicating your time to this app.
Have a question:
- my controllers are all in one Fabric with centrally managed users. I read that there should be local user created for your app to connect. What is the perspective / your plans to have a look into making it possible to use Unifi Fabric users instead or using only API key instead of user credentials (not sure if this is possible at all).
- What role API key plays in this scenario? Would this be possible for you (and if you plan to go that way) to make API Key work without user credentials?
I can see in Ubiquiti API documentation:
Authentication and Request Format
An API Key is a unique identifier used to authenticate API requests. To generate API Keys and view an example of the API Request Format, visit the Integrations section of your UniFi application.
It looks like API Key alone should work? I am not the expert here.
Knowing answers to those questions will help me a lot as at the moment it looks like I am unable to connect without disconnecting my controller from Unifi Fabric. I do not want to do this as I have many controllers in different locations and it is really helpful to manage users centrally as they roam between locations.
Thank you!
The problem is that UniFi does not support all the functionality in there public API yet. Most of the importent functions are only in there internal API.
So, can this be translated to plain English that depending only on API key will limit functionality?
Why then give an option in the app to use the key, put a content that it is possible to use credentials as an option and not let it work?
Your protect app works with key only.
Scripts work with key only.
And your unify app says it can work with key only, but does not.
This is confusing. It your choice what to do, but maybe you would have better communication with the public if the messages were simple and clear? I hope you guys find the time to polish it out one day. Good luck!
