[APP][Pro] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap)

[Koktail]

This is a bug. I have solved that in the latest test release.

[Ron_Schipper1]

Thank you, Koktail,

I installed the app again, but without succes. It reports version number 2.0.8. According to the change log, there is a version 2.0.9, but I did not get that by re-installing the app. Is there a solition to this?

Kind regards
Ron Schipper

-------- Oorspronkelijk bericht --------

[Koktail]

It was in test, I released it to production right now: Sure Petcare App voor Homey | Homey

[Effendi68]

Thanks for today’s update. The app takes up 154MB of Homey’s RAM, which is four times as much as the other apps. Why is that?

[Rogier_Verheugen]

Hi @Effendi68

I also have the latest update. 2.0.9

It shows me it is 24MB

[Effendi68]

I’m sorry. I meant the RAM and not the storage

[Rogier_Verheugen]

You are right. Same here. 154MB

[Dijker]

@Effendi68

I meant the RAM

Your picture shows Storage, not RAM

[Effendi68]

Sorry, of course you’re right.

[Ron_Schipper1]

Thank you. Sadly, the app still produces an error message. When I start by adding a device, the app asks me to select one of 3 options. I select Sureflap Katten Flap Connect. Next, I see a screen that has a blue Install button. After klicking thay the login request screen asks for my Sure Petcare (I presume) credentials. When I supply these and click the Log in button, the error message appears. It says “Request failed with status code 401”.
I hope you have a solution for this.

[Ronwell]

when I have gotten a 401 error from that app (which is often).
I am either lucky and only need to restart the homey Sure Petcare app
or
worse case I change my account password.
try the restart first, if that doesn’t work try changing your account password

[Jan_Vidar_Meling]

Could you share your flows and homey script. I could not make this work

[12380]

Sure, here you go.
This is how I made it work for me at the time of posting (not using this setup anymore today)
Hope this helps you

[Peter_Hansen]

Same here now cat got locked out since monitoring the battery didn’t report

Error diag: 9aae12d4-66dc-4c5f-99a3-ae29c5ba2aff

[Peter_Hansen]

[Jan_Vidar_Meling]

Thanks. I made it work!!

[Thomas_Veivag]

Stopped getting updates on 17th of february. Anybody else having issues?
Retsary and pass change did not help…

[Jan-Thomas_Borresen]

Hello, yesterday I started getting some errors and problems with my cat door. When I go into the app settings, I get the error in the picture. Is anyone else having this problem and have a solution?

[Rogier_Verheugen]

Hi @Jan-Thomas_Borresen

I have the same.

But except for the error message everything is working fine. I can control the cat flap via the sure petcare app and via the homey app.

Rogier

[Jan-Thomas_Borresen]

Hello Rogier,

When I try to control the catdoor via Homey, I get “Request failed with status code 401”.

I can control it via the Sure Petcare app perfectly fine. Maybe it has something to do with the hub update?

From the sure support site: