[APP][Pro] Sure Petcare App - (Sureflap Pet Door/Sureflap Cat Flap)

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Mine sure petcare app is currently on 4.1.14 (since 3 februari). What is yours.

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Rogier

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My version is also 4.1.14. However, as previously mentioned, the mobile application is working correctly. I suspect the issue may be related to a recent hub update, which is preventing Homey from connecting. Could it be that you haven’t received the hub update yet, and that is why you are not experiencing this problem?

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332

Okay, so not the same version. The question is, which one is newest? I can’t find any information on which firmware is the newest. Maybe it’s different firmware because we live in different countries; who knows. @Koktail can look at this problem; maybe it’s something in the app?

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Same issue here unfortunately. Cat flap version 335.422 and hub version 239.400. Since the latest update no events are being triggered in Homey anymore.

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Hi @Koktail.

Did you notice the problems the sure petcare community is facing?

Is this something you can address / fix?

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Version Hub: 741.84
Version catflap: 335.422

Thanks in advanced

Rogier

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I also have the same issue where I cannot control the catflap from Homey after the latest update. Is a fix being worked on? Hope this isnt due some api being now closed…

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336

Hi @Koktail

This is a post from july 2023. Do you think we are f#@ked form now after there last update?

Rogier

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I think there were issues like this in the past but was fixed every time. I guess as long as there is an api it can be made to work. Maybe DM the developer of this app?

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I just did

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"Hi support,

Mi name is Rogier Verheugen from the Netherlands.

I have your sure petcare cat flap product. I bought it like many other People because of the integration with Athom’s Homey 2023 Pro home automation device. A community developer made a integration with the API of your products. Since last week you updated the firmware of your products. The API does not work anymore like before. Is there a way to fix this. I was very close to order 2 cat feeders. But I will not if this integration isn’t fixed.

Please contact me.

Best regards,

Rogier Verheugen"

But I am also hoping that @Koktail will involve in this matter.

2 Likes
339

The app was incompatible with the latest Homey firmware. I simplified the app settings so everyone can use the app again. (currently on test v2.0.10)

Please make sure you are logged in correctly!

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Hi @Koktail

I’m for work abroad. Did update your app and re activated the flow. Gave it a test and it works.

Thanks for your effort.

Rogier

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Weird I updated to the test version and logged out and back in but same error. Even reset my password but still doesnt work. Any ideas?

EDIT: nm I reinstalled it and again reset the pw and now it works! Thank you so much for your great work on this!

1 Like
342

Hy there,
In the app, it says battery okay but the SurePet feeder says it’s low and you can hear it need replacement. Seems like the battery function is not working anymore.
Greetz Ray

343

Hi,

The triggercard “Lock mode has been changed” is not working for me using the cat flap. The app and flows for the rest of the app are working fine, but a flow like: If lock mode has changed, and the lock mode is open, than send me a notification is not working.

Other trigger cards like, when cat came inside, are working fine.

Is this a known problem? Do you need a specific log file?