Subject: Issue with Flows – Error 401
Hi,
I’m a very happy user of this app and have been using it since I got my Homey Pro. However, over the past few days, my flows have stopped working.
When analyzing the flows, I see the following message:
“Request failed with status code 401.”
Could you please advise me on how to resolve this issue?
Best regards,
Arjan
I had the same issue, I solved my issue by powering off the sure flap hub for 20 minutes, also just to note, I have noticed with my flap, if the battery gets to 70% or less it fails everytime so I have set up alerts to remind me to replace the battery at 75%. see if that helps
Thank you for the advice. I was hopeful that this would work. Took te batteries out for 30 minutes. After I put them back in I tested my flows. But unfortunately still not working. Still getting “Requests failed with status code 401”. The problem does not occur when I use the Sure Petcare app on my iPhone. Then I have no problem to change the status (open, closed, keep inside, keep outside)..Hope a real solution will come soon.
did you try restarting the hub for the flap
Nope. Thanks for the tip
Will do a restart as soon as I am home from work
Can’t believe that I didn’t think of that myself…..
I will post the result here
i did suggest it in my previous reply
Restarted the hub. Unfortunately this did not solve the issue😞
Hopefully there will be another solution for this problem.
Solved!!!
Removed the sure pet app from the homey pro and the reinstalled it. Looks like everything is working fine now.
Thanks to all of you who tried to help me. Very much appreciated!!
Another option is to simply logout from the app, and login again. That solved the 401 issue for me.
Hi, I just bought the hub and connected the Pet door and a Petfeeder. Pet door triggers from my cats work fine and the weight change from the Petfeeder also, but the 2 cards from pet has eaten don’t trigger.
Is there something I can do to get this working?
Thanks in advance.
@Koktail can you please answer my question?
@Koktail first of all thank you very much for the app!
I have the following problem and hope, you can help me:
actual Versions:
Homey Pro Early 2023 V. 12.8.2
Sure Petcare V. 2.0.10
3 Cat Flap Connect intecrated in Homey, but the events “A pet came home” and “A pet goes away” function only for 1 flap.
I have the same issue… loging in and out didn’t help and de- and reinstalling the app neither… Is there anything else I could do to have it back working? It’s such a pity as the flows I wrote were so helpful, and now …
…here are some more information about my “Request failed with status code 401” error:
I’m running the Sure Petcare App since a long time in Homey Pro and have it successfully connected to many flows. All of a sudden, the catflap is not anymore reachable via homey and I get the a.m. error.
Firmware version of petcare hub is: 239.400
Firmware version of catflap is: 335.422
In the Sure Petcare App opn homey I can successfully log in and out to my petcare account. However, when trying to add the flap as a device and I have to login again, the a.m. error appears.
Any idea why that happens and how to fix it? Thanks for all your help, Thomas
ok, I’ve contacted Petcare Support on this matter and that is their answer:
While we use an industry standard communication method, we do not use the same protocol of communication, mainly because our products are battery powered and therefore, we cannot work the same way and still maintain a reasonable battery life.
We are currently in the process of updating our products range and services, and we feel that in the future we may have an open API, but currently this is not something we can offer to you or support.
Please do keep an eye on our website and social media feeds for any further updates on open API and other product integration.
Does that mean we can’t use it in homey pro now? It’s such a pity, since it worked flawlessly until a couple of days ago. @Koktail: Am I missing something here or is this in fact a problem all users of your faboulous app have?
If they change their api the app will not work anymore. I try to have a look and check of I can fix it.
Thank you so much! I’m really missing your app, since it’s so convenient to use and I have a lot of flows I use with it (such as “keep cats inside at sunset” or “don’t let them out when it’s raining”)
