@Sindre_Langberg yes contact athom support
That’s a homey issue
Hi.
Trying to install app, but goes only in timeout. App does not Get install or is not in my app list
@TommyLR see post above yours
Same issue
Hi,
Looks like I’m not receiving ‘person detected’ notifications again..
Below is the diags report and the app and Homey have been restarted…
785dc95c-6cf6-4b14-a69c-d3bdb125d459
Kind regards,
Shaba
@Shaba49
The notifications service is not connecting
Try to repair the device or a different account
Also make sure there’s nothing in the network which might blocks this
Hi,
I cannot see what or how to repair, as other flows, i.e., ‘vehicle detected’ is working.
@Shaba49 if vehicle detection works make sure to check your notifications settings for the camera inside the eufy app on your phone
Hi,
Person and vehicle alerts are coming in via the Eufy app; it’s just Homey not picking up the person ones.
@Shaba49 it’s not possible that 1 detection is coming in in Homey and the other not. It’s all or nothing. But maybe you can share your flow?
The Snapshot Flowcard not work: Time out waiting for Snapshot on all my Cams any Idear why? For 1 Weeks it works without Probleme.
@Aybee please send a diagnostic report
Done
7a7b9714-8ac8-48cc-a2e0-11be310dbafc
Hi, I’ve integrated my Eufy cameras (indoor cameras and S330) using the Eufy app community app and activated RTSP. Unfortunately, after a while, I can no longer access the stream in Homey. If I open the camera in the Eufy app, it works again in Homey. I suspect the cameras are going into sleep mode. Does anyone have any idea what could be causing this? I can’t find the relevant setting. All wired cameras are set to “continuous recording” in the Eufy app.
@martijnpoppen is your best bet. However in my experience, its Eufy that lets things down.
Eufy have just replaced my camera because RTSP settings destroyed it.
Ive had a Homebase and a doorbell replaced too. Sole really strange firmware issues that even Eufy could not resolve.
With RTSP running on my E340 it stoped AI tracking. It forced the light on permanently (even when set to off/black and white) and it stopped all notifications
My doorbell then staryed playing up and would not stop saying “Hi can i help you” it was stuck in a loop!
Their hardware seems good. Their software needs work.
Less time ramming adverts and surveys and more time making decent software
Continuing the discussion from [APP][Pro] Eufy Security:
Hi
C31 doorbell in flow with klik aan klik uit ACDB-8000C is not working .Any tips?
First of all, welcome to the Homey Community!
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Therefore moved.
1 Like
@Tobias_Pokutta this is a limitation from eufy
Unfortunately no way to fix it from my side
@Aybee try a homey restart
@Marcel_Ossenblok check FAQ Q1 [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum
