[APP][Pro] Eufy Security

Apps
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8133

@TammeMagal doorbell snapshots have never been reliable. So can happen
Please check other cameras

8134

Iā€™ve got the same issue. Snapshot placeholder image on my E340 doorbell as an event snapshot, since the update. Previously worked without issue. Is there something I need to change in my flows?

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8135

Same here. Since the latest update (3.39.7) the camera snapshot and event images are not working anymore. Only seeing the Eufy placeholder image. Before this release it worked fine.
Would appreciate it if you could take a look at it.

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8136

@Daan_Dagevos to clarify. Snapshot or event images ? Event snapshots donā€™t exist

8137

@Robin_Schuurman thereā€™s nothing in your report which indicate you took a snapshot

Please do so before sending a new report

8138

Hi Martijn,
I can indeed force a snapshot via a flow. Was not aware of this action.
But the event image which I was using is not working anymore.

1 Like
8139

@Robin_Schuurman Ok thanks! Was already afraid also the snapshot was broken :stuck_out_tongue:

Making a fix as we speak :wink:

8140

New app update (:green_square: LIVE: 3.39.8):

Changelog:

NEW:
1: ADDED Explaination to: [APP][Pro] Eufy Security - #3 by martijnpoppen

FIXES:
1: FIX: Event images not updating


:collision: If you find any issues, send a diagnostic report

:warning: Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report

  1. :mobile_phone: Via Homey Mobile app:
    More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description)

  2. :laptop: Via Homey Webapp:
    Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description)


You can install this version by clicking the link (version number) above and press install

:fast_reverse_button: Donā€™t want to be part of a test version? Install the live version ā†’ Eufy Security | Homey

1 Like
8141

@ExtraKim @Daan_Dagevos @Robin_Schuurman See above

2 Likes
8142

Sorry to say that it doesnā€™t work. I tried it and it didnā€™t work, thought that it might needed a restart of the app. Didnā€™t help.

New report: 466faacd-12d1-4bf4-a1f3-6a0ee37fb864

Screenshot_20251111_204452_Homey
Screenshot_20251111_204452_Homey1080Ɨ2316 234 KB

8143

@ExtraKim please follow the instrunctions:

8144

Thanks Martijn!
I can confirm it is working again on my side

1 Like
8145

Added the report in the edit of the post.

1 Like
8146

@ExtraKim you didnā€™t install the latest version. Youā€™re still on 3.39.7

8147

Updated the app, re-started the app but still no picture.

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8148

@ExtraKim as per instructions, please reproduce the issue before you send a report. thereā€™s no notification in the report, so canā€™t check anything

8149

I did. But I use both the App and the web at the same time and the web are acting up. Not sure if thereā€™s something strange going on with the web app. I will give it a new try.

1 Like
8150

6164c422-b33a-4827-8ee2-ad0354a2bedd

8151

@ExtraKim nothing to see, you did trigger detection on your camera?

8152

I added a Start button and used that to start the flow. Does that mess up the troubleshooting?