I do not seem to get the event/snapshot images to work and get the newest image. Snapshot image stays on the placeholder, even when running a flow
Any clue on how to troubleshoot this? I use the doorbell with hb3
Thanks!
@r.7255 please send a diagnostic report
4f780b1e-e61b-4078-82da-9b6c5a45abd4
@r.7255 please make sure to run the snapshot flow first before sending a report
Now I can’t see anything
9dfeadde-ff49-4f2d-85cc-faa3bb5f33a9
@r.7255 i don’t see a issue. Snapshot should be updated
Hmm, unfortunately the event and snapshot images in homey did not. Any way to debug this?
running the same flow for another eufy cam also does not replace the placeholder image with a new image
@r.7255 you are on the test version can you install the live version of the app and see if that works?
Hey @martijnpoppen,
First of all — thanks for the awesome Eufy app! 
It usually works great, but right now my backyard camera seems to have gone a bit… shy.
Instead of a live feed, I’m getting this stylish “Eufy Placeholder Image” — very modern art, but not exactly what I was hoping to see. 
Any idea what’s going on here?
Is my camera taking a break, or did I mess up a setting somewhere?
Thanks again for your great work and all the time you put into these integrations — they really make Homey even better! 
Cheers,
Willie
Hi, I can see why they were removed in the first place, but like some others said in the meanwhile, they don’t seem to update after events either.
@Glenn_Dijkstra can you send a report?
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@Willie_Plompen do you have a flow to set the snapshot?
54ba7d90-a9a2-42ed-8949-a522f4ce56ab
@r.7255 the live expect that you enable snapshots in the device settings . That is removed in the test version. Can you do that first and try again?
@Glenn_Dijkstra i think I know what goes wrong
Will check
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@Willie_Plompen then it seems the same issues as the others reported at the same time with you
Will check it out
New app update (
TEST: 3.39.0):
Changelog:
NEW:
1: NEW: Local snapshot capture (more reliable snapshots) - This removes the limit of cloud snapshots (Snapshots will be made with FFMPEG which runs on your Homey)
2: NEW: video streaming for RTSP supported devices (Make sure to enable RTSP in Eufy app first)
3: NEW: Start RTSP stream when requested, should prevent the auto RTSP kill because of the Eufy firmwareFIXES:
1: FIX: memory leak in library
2: FIX: memory issue with snapshots (this caused app crashes)
3: FIX: removed duplicate snapshot updates
4: FIX: improved error handling in snapshot capture
5: FIX: revert battery saving fixes which actually didn’t save battery
6: FIX: check if device has streaming capability to prevent crashes on non camera devices
7: FIX: eufyCam E330 Professional (T8600) didn’t have RTSP in the Eufy SDK
8: FIX: snapshot not updating (occured in 3.38.4)
9: FIX: battery drain (occured in 3.38.4)BLOCKED: (Not Testable yet)
1: video streaming for Battery devices via ffmpeg (which do not support RTSP natively) (maximum 5 minutes per stream due to Eufy limitations)
If you find any issues, send a diagnostic report
Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report
Via Homey Mobile app:
More - apps - Eufy Security - settings wheel right top - send diagnostic report (add your email to the description)
Via Homey Webapp:
Settings wheel bottom left - Select Eufy Security - Click on send diagnostic report (add your email to the description)
You can install this version by clicking the link (version number) above and press install
Don’t want to be part of a test version? Install the live version → Eufy Security | Homey
@martijnpoppen So sorry, but the battery drain issue I saw in all the 3.38.n versions is still there in 3.39.0. This graph shows the effect of:
- Starting with 3.37.0
- Installing 3.38.4
- Reinstalling 3.37.0
- Installing 3.39.0
- Reinstalling 3.37.0
The gradient of the battery discharge has been the same for each version suggesting the underlying cause hasn’t been affected by the different versions.
Andy
