[APP][Pro] Eufy Security

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7583

Hi Martijn,

It seems the notifications are now working again.

Did you need to make any changes?

Thanks,

1 Like
7584

@Shaba49 I made a small change a while ago for the test version but already tested that it didnā€™t work

Somehow it does work for you and somebody else :smiley:

Edit: but this can be the fix as well [APP][Pro] Eufy Security - #7568 by martijnpoppen (the scritct country check)

7585

Sorry to muddy the waters but Iā€™ve just checked device activity in Homey and I can see:

  • I last reset the app on 17th July
  • There were no notifications untilā€¦
  • I start seeing notifications on 23rd July 12:05pm
  • They carry on until 23rd July 18:57 thenā€¦
  • Nothing since

I can see from the Eufy app that the Homey notifications matched all the Eufy alerts that day.

Also, I started talking to Eufy about an issue I encountered trying to explore the notification problem. It became clear that they were seeing a different app to the one I was using. In the Google app store I see app ā€˜eufy-original eufy Securityā€™ which is what Iā€™m using. Apparently thereā€™s supposed to be a new, unified ā€˜Eufy security appā€™ but I donā€™t see it on my Moto G75 5G running Android 15. I tried searching the app store from Windows 11 and got the same result.

Eufy is investigating.

Andy

7586

@Andy_Henderson as you can see I didnt expect it to be a fix
Also the eufy app for homey still communicates vis the old way (old eufy security app)

The new 5 in 1 app does things differently but it canā€™t be reversed engineered anymore. So might be that at some point things canā€™t be fixed

Iā€™m already checking with Athom and my contact person at Eufy

Btw ā€˜eufy-original eufy Securityā€™ is the 5 in 1 app

7587

There was a new honey update, wonder if that was the fixā€¦

7588

@Shaba49 which version ?

7589

Managed to look back at the logs,

On 22nd July the Eufy Security app on Homey was updated to v3.36.0

Following that, the below message was logged..
[Eufy Security] - INFO: Currently the Eufy App has a notification issue causing notifications not coming trough in Homey. See: https://tinyurl.com/eufy-homey-info for more information.

On 24th July Homey Pro was updated to v12.5.2 and the alerts started to work.

Hope this helps.

1 Like
7590

@Shaba49 thanks
I donā€™t see anything which might have fixed this. But might be that a restart of homey caused the notifications to be registered again. But just a guess

7591

Perhaps getting a bit clearer. Itā€™s possible a Homey update triggered arrival of Eufy notifications on 23rd July. I think itā€™s not a coincidence there was another update early on 24th July which seems to have stopped them. I just restarted the Eufy Security app in Homey and notifications started appearing again.

My guess, too. I suspect itā€™s nothing to do with the Homey updates themselves, but the restart is triggering something to do with the interface to Eufy.

Andy

1 Like
7592

New app update (:green_square: LIVE: 3.36.1):

Changelog:

NEW:
1: none

FIXES:
1: FIX: add country dropdown to pairing view (Auto country resolve didnā€™t work properly. let users select their country from now on)


If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)

7593

Hi Martijn,

The Homey Eufy app has been updated, and now the notifications have stopped working again.

Eufy Security has been automatically updated to version 3.36.1. - Jul 30 2025 03:26:40

They were working with v3.36.0. (test, I think)

Please help.

7594

@Shaba49 repAir your devices and select the region you live in that fixes it

In the previous version I created a auto resolve function for the country but that caused issues for some people

So from now on when you add or repair devices you have to select your region yourself

7595

Is the new Eufy NVR S4 Max system already supported?

7596

@Aybee no, itā€™s just released so itā€™s not added yet to the Eufy SDK yet.

This is a reversed engineered integration so might take quite some time before itā€™s added

Normally it takes around 3 months before new cameras are added

When thereā€™s also a new station (Homebase/NVR) it most of the times takes even longer

1 Like
7597

Hi,

I have set the region as it was incorrect before, but this has not fixed the issue.

Now the alerts have stopped again.

Below is the diags link..
d5100d3c-3b11-4828-a6dd-bf95db441173

Thanks,

7598

@Shaba49 to be honest i donā€™t know if the country change fixed it for you last time, it was just a guess.

could you try another country? e.g. Germany / Netherlands / France / Ireland ?

also did you try to restart the app after changing the country?

7599

Is there a trick to sending an image via the Flowcard Snapshot?

The snapshot function in Homey is activated, but neither the E340 doorbell nor the normal cameras are sending any images.

7600

@Aybee sorry I donā€™t really get what you mean with trick

What are you looking for?

Also sharing your setup might be a good idea. Doorbell only or doorbell with Homebase

E340 without Homebase doesnā€™t do snapshots

7602

E340 doorbell, 2 x S100 walllight Csm and a 2C Pro Cam all connected to Homebase 3 and none sends a snapshot

1 Like
7603

@Aybee ok and can you share your flow?