[APP][Pro] Eufy Security

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7563

@vyncke002 please change your post to English this is a English topic

Also no idea what issue you have can you maybe elaborate?
You’re referring your post to something of 4 year old which is not relevant anymore

Next to that, do you use homey? Or is your question only eufy related

7564

Hi Martijn,

Did you manage to get anywhere with the fix?

Thanks,
Shaba

7565

@Shaba49 see: [APP][Pro] Eufy Security - #7526 by martijnpoppen
So status is: Waiting for info from Eufy

7566

Hi @martijnpoppen,
Sorry for the inconvenience, but my eufy app crashed and I don’t know how to see the report details.
Here is the report : 5162211d-8ddc-4916-9aac-e02e31532b0a
Thanks again for your help :slight_smile:

7567

@Vincent_Roue yes because you called the snapshot function too often.

Also see:

Because it;'s really memory intensive it will crash out the app.

2 Likes
7568

New app update (:orange_square: TEST: 3.36.0):

Changelog:

NEW:
1: NEW: Add notification to indicate the notification issue (https://tinyurl.com/eufy-homey-info)

FIXES:
1: FIX: Eufy handles a strict country check, causing devices not showing up. This version fixes that


If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


You can install the test version by clicking the link above and press install

Don’t want to be part of this test version? Install the live version → Eufy Security | Homey

2 Likes
7569

Hello just recived my homey pro ans wants to set up my eufy cam
in the first step do i select homebase 3 there all cameras are connected or do i need to add every single camera?

7570

@Kakolle every device you have has to be added seperately. Just like any other product you add to Homey pro

7571

thank you @martijnpoppen one more question why can i not se all my security modes a have one called night but in homey i only se home/away/geo/schedule/and custom 1,2,3

7572

@Kakolle because there’s no way to fetch the names of the security modes and set them dynamically in Homey.
That’s a limitation on the Homey side. So the one you called sleep is custom 1 or 2 or 3
Only way to find out is to trigger it and see which one is set.

1 Like
7573

Hello,

First of all, thank you for your excellent work on this app. It’s incredibly useful and integrates my cameras with Homey perfectly.

I am writing because I found a small issue while trying to create a flow for “unknown people”.

The issue is: When the generic “A person is detected” trigger fires for an unknown person, the [known_person_name] tag doesn’t seem to be cleared. Instead, it holds the “stale” value of the last known person that was detected previously.

My test case:

  1. A known person (“Raluca”) is detected. Everything works fine.
  2. Thirty minutes later, an unknown person (with a covered face) triggers the “A person is detected” event.
  3. In the flow that runs, the [known_person_name] tag still contains the name “Raluca” instead of being empty.

This makes it impossible to reliably build logic for unknown people. The expected behavior would be for the tag to be empty/null for that specific event.

Thank you again for your time and for this great app. I hope this feedback is helpful!

Best regards, Andrea

7574

Hi @Andrea_Boletti
Are you using the token provided by the trigger card or are you using the generic sensor value of the device?

7575

Hi All, long time reader first time poster.

Apologies for the long message…

I have a homey pro with various devices connected all working fine. I also have a eufy setup consisting of 8 x wall cams, 2x pan and tilt s350, 2 x2c, 1 xe340 doorbell, 1 x flood light cam, and 1 x homebase S3.

My question is this…has anyone had an issue whereby installing eufy on homey and connecting the devices causes the official eufy app to essentially stop working, as well as issues coming up on homey (eg hue lights controlled via detached shelly switches becoming unresponsive or laggy). I should add I have 4 eufy logins, one for homey, one on my phone, one on my wife’s phone, and one on a tablet. Eufy is also connected to Google home through the same logon I use on my phone.

The issue first occured maybe 2 months ago at which point I disabled eufy on homey, and then eventually deleted it. Subsequently all was fine, but I really missed eufy on homey. A few days ago I tried again, at first no issues with the official eufy app but also no cam updates via the eufy app on homey, so I deleted and resetup on homey. This time it worked on homey but crashed my official eufy app (eg can’t manually activate lights on wall light cams, can’t stream video, major delays in changing camera modes etc…),

I really just wanted to understand if anyone experienced similar and what they may have tried to fix it. In terms of wifi I am running a tp link mesh network and the homebase is connected via Ethernet.

I will of course in the future look to try and install eufy on homey again and do an error log, but I need to find a good time for this as I fear the issue will come back again and interfere with my lights (detached Shelly’s controlling hue bulbs) which my wife will really hate!

7576

@Mike_D first time I hear about such issues
But without a diagnostic report I cant do much here

7577

Hi Martin,

I think it’s more to do with perhaps my wifi config or similar. I don’t think it’s an app issue, just thought I’d put it out there in case another user had experienced similar.

Thanks for the reply also, I can only imagine how busy you must be managing this app and whatever else so thank you.

1 Like
7578

Hi @martijnpoppen , just received the notification to indicate the notification issue. But yesterday (sunday) I was still receiving notifications (for instance when the doorbell was pressed). Is it not affecting all notifications? Or is there something I haven’t updated, which means I’m not experiencing the issue yet?

I’m currently still working on Homey 12.4.3. So a bit behind on updates :wink:

7579

Morning @martijnpoppen - to my surprise notifications (Motion/doorbell push/person ID) have kicked back in.

64856844-b80e-49bb-8708-ba247f580b2e

7580

@Daan_Dagevos It’s not clear who does receive them and who doesn’t (also see the post above from Matt :person_shrugging:
but the notification is there to inform everybody about it. Already go loads of questions in my mailbox about it. So if it doesn’t affect you, just ignore it for now :slight_smile:

7581

@Matt_Middleton well that’s interesting.. :thinking:
I’ll check the report

7582

New app update (:green_square: LIVE: 3.36.0):

Changelog:

NEW:
1: NEW: Add notification to indicate the notification issue (https://tinyurl.com/eufy-homey-info)

FIXES:
1: FIX: Eufy handles a strict country check, causing devices not showing up. This version fixes that


If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)