[APP][Pro] Eufy Security

Apps
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7423

@Richard_Neal straight away or is it working sometimes and sometimes not?

Guess it’s the same as this:

Possible Fix is almost ready,

7424

FAQ Q16 :wink: Sorry, maybe translation Google is wrong :smiley: Homey knows when it’s a personne but not if this personne is me. The Flow with “the personn is” doesn’t work. Maybe with a picture, sorry it’s in french

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7425

Hopefully that’s it. In that case I shall wait patiently :slight_smile:

7426

New app update (:orange_square: TEST: 3.35.1):

Changelog:

NEW:
1: NEW: None

FIXES:
1:FIX: Push notifications not working anymore


If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


You can install the test version by clicking the link above and press install

Don’t want to be part of this test version? Install the live version → Eufy Security | Homey

1 Like
[APP][Pro] Eufy Security (NL :netherlands:)
7427

@Richard_Neal @Shaba49 See above for a test :smiley:

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7428

@Gerald_Delhaisse then the person is not coming trough. Person detected is also No i see, so there’s no detection

When there’s a known person also person detected should be Yes

and I did mean FAQ Q1 as it doesnt seem you get updates in to homey. Might be related to:

7429

I get update on to homey. I just try now, updating is ok for personn detect but not for known person. Strange. In Eufy, i’m recognise on the record

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7430

@Gerald_Delhaisse please send a diagnostic report when that happens

Tip: use ChatGPT for translation :wink:

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7431

And thanks for your patience, help et your share :wink:

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7432

@Gerald_Delhaisse I checked your report but it doesn’t contain the data I’m looking for
Homey caps off the report
Can you send a report when a camera detected you ?

7433

I try to do again the diagnosis when I am spotted but now nothing happens. What I don’t understand is the difference between the 2 screens. In 1 every movement is repeated, in the other no detection.

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7434

@Gerald_Delhaisse screenshots do not really help to debug the issue
Please send a report when possible

And thank you very much for your kind donation! :folded_hands:

7435

I’ll retry tomorrow and send you. You are welcome, time is money, so thanks for your time :wink:

1 Like
7436

Hi,

I have tried the test version 3.35.1 but has not made a difference to my issue.

Both Homey and the Eufy app have been restarted several times.

Diags report: f1c93ed8-4abd-47a1-8dbf-2f2845512505

Thanks

7437

@Shaba49
Sad to hear that. Could you reboot the app and send me a new report?
To be sure: Can you also verify FAQ Q1? [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum

7438

I’m starting to think my issue is account based. No change installing the new version. I deleted my extra admin account and made a whole new one, even a second one with another different email. When trying to add a device I just get the message that no devices are found, it’s like it doesn’t see the account, it’s the same message if I input the incorrect password.

I tried with my main account and it will recognise the devices but it displays the issues I was already having where nothing updates.

7439

Hi,

FAQ Q1 notifications at the Eufy app level are fully enabled.

Diag report: e1677c4c-429b-4b34-b270-9122161d6c27

Thanks

7440

@Richard_Neal please send a diagnostic report

7441

@Shaba49 I don’t see any errors, can you try to force some detection and send a new report?

Do you receive push notifications on your phone from Eufy?

7442

i have the same since roud about 2 hours. notifications are displayed in the eufy app, but not in homey. also the indicator on the tile in homey from a camera doesn’t show anything.