[APP][Pro] Eufy Security

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7403

@Chris_Hoth no idea,you can test it if you want
What do you expect from it?

7404

Hi,

Ever since the Homey Pro firmware was updated (2 days), Eufy Security has stopped working on Homey Pro.

Eufy is working via its own application but not through Homey anymore, I have restared Eufy in Homey several times.

Homey Pro has been updated to version 12.5.0.
Jul 03 2025 04:02:43

Below is the diags report..

f2b2bd3c-3c6d-4629-9113-1e0568b95cf4

Thanks,
Shaba

7405

@Shaba49 please explain what is not working

7406

Hi,

Since the firmware update, I no longer get any activity alerts that have been set up. Non of the below flows are now firing but were working just before the firmware update. I have restarted Homey several times since too..

image.png
image.png3060Ɨ1445 633 KB

7407

@Shaba49 not related to the firmware update
Known issue for the eufy app
Unfortunately no fix yet

Thereā€™s a issue in the SDK of eufy: [Bug]: PushNotificationService.registerGcm] Register GCM - Status return code not 200 Ā· Issue #630 Ā· bropat/eufy-security-client Ā· GitHub

Iā€™m looking into it as the maintainer of that repo is not active anymore

7408

Is this a new issue as it was working 2 days ago but seems to have stopped since the firmware update?

7409

@Shaba49 itā€™s an issue with registering at the push notification service. That goes wrong
So yeah a firmware update causes the eufy app to restart and trying to register at the push notification server which fails. So sound logical to me :stuck_out_tongue:

7410

Thanks for the confirmation.
Hope this gets resolved soon as it was a primary reason for buying the homey pro.

7411

@Shaba49 no promises
It is and stays a reversed engineered app and also voluntary work.
Currently Iā€™m the only one developing for eufy security all other developers seem to have stopped (home assistant, home bridge etc)

7412

Since 29th June, Iā€™m no longer seeing updates to battery level and outside temperature in either the Homey web app or the Android version. My S330 is wired, but I found the battery level to be a useful check everything was working OK.

I found the external temperature sensor to be useful as itā€™s the only one I have outside the house.

This is what Iā€™m seeing from the temperature sensor:

Temperature
Temperature1604Ɨ715 63.9 KB

Note it has not sent any changes since 29th June.

My diagnostics report is dca9541e-b220-44f7-9429-bad998e8eb5c

Iā€™ve tried restarting the Eufy Security app and repairing the device.

Appreciate any help or suggestions.

Andy

7413

@Andy_Henderson see FAQ Q5 [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum
Most of the time a issue with eufy servers
Nothing I can do to fix it

7414

That figures as nothing else has changed. Thanks for quick response.

Andy

1 Like
7415

Iā€™m having issues where my cameras will connect then within an hour or so they just no longer send any information to Homey. They donā€™t show as disconnected, they are just doing nothing.

Is this caused by the same issue Andy is reporting?

7416

@Richard_Neal what kind of information are you talking about? Eufy connects trough 3 different methods to Homey, so some data might work and some data doesnā€™t

7417

Sorry I hadnā€™t realised you had replied

Whatā€™s happening to me is that I can add the devices, I can set up flows and they seem to work for a short period and then it stops

When I access the devices, they donā€™t show as disconnected, there is no warning triangle next to them or anything but the image I see is from just after I added the device.

For example, say I look at the timeline after adding the camera and ive been in front of it, I can see it registers as a person was detected. If I stand in front of it later, there is nothing. The last activity showing is back from just after I added it. Iā€™ve tried leaving it a few days and nothing changes so itā€™s not a temporary disconnect.

Iā€™ve tried re adding them twice and reinstalled the app and itā€™s the same behaviour

7418

1000011519
10000115192156Ɨ2112 200 KB

This shows what I mean, I have readded them today and there is someone in my yard now but Homey doesnā€™t register it. All notifications etc are working fine within the Eufy app.

7419

@Richard_Neal and you already followed the steps in FAQ Q1? [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum

7420

@martijnpoppen Hello, quick question about known person detection: Does it not work anymore? I have the Homebase 3, the Eufy app recognizes me but the information does not go back to Homey. The information that 1 person or 1 animal is sent back, however. I would like not to receive a notification when it is me who comes back, no way via eufy, I was hoping to use this in Homey. Thanks in advance for the information

7421

@Gerald_Delhaisse
sorry your question is not really clear to me, can you elaborate on what works and what doesnā€™t work for you

also did you check FAQ Q1? [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum

7422

I have. On the first day I set it up, it worked for a few hours, I had automations running to switch on lights when motion was detected, it stopped working the following day. No when I add them it seems to stop working almost straight away