[APP][Pro] Eufy Security

@loy80y it should give you pet detection. Can you try a restart of the Eufy app in Homey and see if it resolves? The app decides on startup if it can add those features

Hi,

I’m also struggling with memory and the app crashes a lot. I get the following alert ā€œCPU Warning Limit Reachedā€. I’m using the self-hosted service. The app restarts all the time but crashes after a few minutes/seconds. During the little time it is running I’m not taking any snapshots so it should not use that much of the CPU?

Is there a limit on how many cameras I can ā€œassignā€ to the ā€œsnapshot functionalityā€ or a limit on how many flows I can have using the function?

@riiskongen then I would suggest to disable the snapshot. Once you enable snapshots on 1 of your cameras the app will run in the work around mode

I can’t fix that also see:

Hi again and thank you for the quick answer.

I have disabled snapshot on all cameras, restarted Homey, but the app still crashes and I see that it still uses a lot of CPU…. Any suggestions?

@riiskongen can you share a diagnostic report? :smiley:

Yes!
d6796f0c-b77f-4758-a8a0-38af3d9b0043

@riiskongen there are 2 cameras in your eufy account pinging all the time and that’s what crashes the app…

camera on 192.168.68.56 and 192.168.68.75
both a T8410 (indoor cam p&t).

The app pings all the camera’s even if they are not part of the homey app yet. this is due to the SDK i’m using.

Do I have to remove those cameras or is there another way around this?
I have had these cameras for years and they have all been part of the homey app…
I did turn off the snapshot function on those cameras after your recommendation… can that have something to do with it?

@riiskongen no Homey just cant find those cameras so make sure they are in the same network as your Homey

Since I’m on travel I had my wife to cut the power to the cameras and then turn them on again and then the CPU usage dropped down immediately. So, I guess the cameras just joined the network again and the problem was solved. Then I can try to enable snapshot again and see if that works:)

Many thanks for the support!!!

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Nice! Will try to see if I can somehow give information about such behaviour in the app but not sure yet how i can do that. glad it works!
good travels!

For your info. I re-enabled snapshot and tested it on a few cameras. The CPU usage remains relative low, its the RAM usage that increases a bit.

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@riiskongen thanks will see if I can fix this !

Dear Martijn,

I’ve had some problems recently with the snapshots from my s3 pro cam. From what I’ve gathered thus far around ~50% of the tries to create snapshot succeeds, and for the rest nothing happens and the previous snapshot still appears. Also, earlier today I got a ā€œstream closedā€ error and could not see a snapshot at all. I’ve sent in a report: 5a01e7de-d4a3-4f7f-89ed-d162d362a5c7. Could it be connected with the problem you mentioned regarding the increased usage on the hp23? I’ve never gotten a warning about high recourse usage though.

@Zakarias_Mortensen it looks like the connection to rhe Homebase sometimes is not there and therefore it can’t make a snapshot. Homey doesn’t have a permanent conneciton thats way to intensive so it connects again every now and then.

What can help is a restart of the homebase, most of the time that resolves issue with the connection

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Tried to restart (and also update) Homey, as well as restarting the eufy homebase 3. Got to take 1 snapshot before invalid image buffer appeared. Also went into my unifi to check on the HB3’s network stability, and seems to have been zero dropped packages the last 90 days. Not sure whats going on. For what its worth, I made a fresh report straight after rebooting everything when I got the image buffer error.

@Zakarias_Mortensen how many images do you take at a day? You are aware that there’s a limit of 30?

Btw no issues in the logs but taking a snapshot takes around 10 seconds total

Next to that it’s an external server which might have some load aswell. It’s running quite on the limit. And I already scaled it up twice last year. So not sure what to do next before the bill gets huge

since last firmware update to 1.3.1.0 of my two 2k indoor c210 cameras, homey is not able to control the power, LED or night vision on the camera, I have tried removing and re adding the cameras in both Eufy and homey without any luck, just wondering if there is a fix for this

any luck? heres another Log
78216091-ceca-488f-a14e-7607b39beb2d
I’ve tried two different users, one with shared devices admin and one that was shared to my home. both produce same results. the admin shared account had worked previously but now doesn’t work at all

@Ronwell check FAQ Q1 [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum