[APP][Pro] Eufy Security

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5112

Although every single shop in Australia (including hardware stores!!) sell Eufy, everything in the app is related with US :frowning: Including stupid surveys I get every week from Eufy. I did also get a coupon for the e330, tried use it, of course not applicable in Australia. But hey, we have drop bears here Down Under :slight_smile: (that’s how US people call koalas)

Thanks for the nice app Martijn and sorry to drift off this treat.

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5113

No worries @danone
Eufy is really focused on US and EU. I even see that some cameras are not available here in the EU while they are in US. So i dont support those :confused:

While in the meantime Homey is rolling out in US aswell.

5114

Hello,
I am a new user of Homey Pro.
I try to add Eufy and it doesn’t work, it throws such a table, what should I do?

Screenshot 2024-01-15 at 17.12.22
Screenshot 2024-01-15 at 17.12.22832×1578 29.1 KB

5115

@KestasM that’s a error page :stuck_out_tongue:

So it can’t find any devices. most of the time that means a wrong Region selection or a wrong username/password

5116

Hello i am a new user of this app i have trouble with connection page… i don’t know where is the problem…i have created the second admin account…but nothing work.

Screenshot_20240115_195743_Homey
Screenshot_20240115_195743_Homey1080×2400 97.9 KB

The error’s message is different if i select EU or US…( i live in france and i tried the two options :wink: )

Ps; i can’t share more than one picture beacause i’m new on this forum…

Thanks for your help

5117

@RedhaB See the message. Add your Homebase first before adding another device

5118

You absolutly right…
i tried before read your comment…LOL…
Thank yok

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5119

@martijnpoppen
I have the same problem with my Homebase 2, 2C pro and Indoor Pan&Tilt.

  • The 2C pro hasn’t detected movement since 9 days, but it does update the image when the cam detects movement.

  • The indoor Pan&Tilt hasn’t detect movement and cry detection (most important :wink:) since 7 days. But the image is updated when there is movement or cry detection.

  • Also i’m not 100% sure but it seems the security isn’t always changing.

I’m using the app version 3.23.3 and repaired the devices 2 times with captha. I also sent you a diag log (513f102b-892a-49c2-882c-1ab0ed783048).

5120

Hi Martin,
Please advise me if you can regarding the Eufy E340. Does the person detection work on homey without additional apps? For example when it detects a house member to unlock the door? I would like to use the camera without the Face++ app for example and also without the additional Homebase.
From what i’ve read the AI part is done on the device itself.
The camera will be on a door in a flat so it won’t have a lot of motion going on from objects. Only few people will come and I want to use it for authentication purposes only to unlock the door when detected or button pressed + detect.
Regards

5121

@flaviuvlaicu i have the Doorbell e340 but it almost never recognize known people. Maybe my Doorbell is hanging to low.

@LRvdLinden what is your experience with known people detection on the E340?

5122

@Jeroen_W i already responded to your report but i see errors in the API aswell
Would it be possible for you to try a different account? Just to check if we can pinpoint the issue

5123

But if it would recognise :laughing: its it done locally in the camera and the integrations can be made straightforward directly in Homey?

5124

@flaviuvlaicu in theory yes. But i coudnt test the person recognition yet in Homey. So cant say yet if it fully works

5125

Thanks for the fast reply. I would super appreciate when you have some time if you can test this out. It would help me a lot before commiting to buy the device.

5126

@flaviuvlaicu @martijnpoppen I did not set those after reinstalling the doorbell.

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5127

Have you tried to pair it whit Face++ and see some results?

5128

No I don’t.

5129

So i’d logged in with my own account, unfortunate the results are the same :frowning:
I’d also sent a new diag report. 4da17f70-b820-4929-833b-0df3bc2f0efd

5130

@Jeroen_W can’t find this report.
But can you try the test version? [APP][Pro] Eufy Security - #5092 by martijnpoppen

5131

New app update (:orange_square: TEST: 3.23.2):

Changelog:

NEW:
1: NEW: Indoor cam S350
2: NEW: Enhance Minibase chime support T8023
3. NEW: Floodlight Cam E340
4: NEW: SoloCam C210
5: NEW: enhanced login page
6: NEW: enhanced captcha page

FIXES:
1: FIX: battery life
2: FIX: discovery of S350
3: FIX: E330 remove battery



If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)



You can install the test version by clicking the link above and press install

Don’t want to be part of this test version? Install the live version → Eufy Security | Homey

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