[APP][Pro] Eufy Security

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4238

Yes that’s right.

Strange, can you try a restart of the app?

4239

Did that again but nothing happens, I can still see in the Eufy app that the status of the sensors change, but in Homey they don’t.

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@ExtraKim and do you receive a notification on your phone from the Eufy app (not homey) when you trigger the sensor?

4241

I have turned off notifications from Eufy in Android settings, since I don’t want a notification every time one of my 12 cameras see me walking by :wink:

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@ExtraKim oh haha, but are you able to verify that ? :slight_smile:
Because if Eufy doesn’t trigger homey would also not trigger it

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I turned on notifications in Android, I got six notifications just going to my mailbox and opening and closing it… :smiley: With other words, Eufy are getting the notifications.

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@ExtraKim can you send a diagnostic report?

4245

@ExtraKim seems like the eufy Library can’t find a lot of your devices. Can you do a repair? (ideally the homebase)

4246

Here you go: d6d47811-7278-45f3-92bb-82573bce897e

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I clicked on “Repair” it “turned” for a while and then it got me back to the same page, not sure if it worked or not.

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@ExtraKim that’s good then it worked and all your devices should show: “Connecting to Eufy server”

4249

I have noticed that the status change in the logg but not always at the device page in the Eufy app, may this have something to do with it?

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@ExtraKim i don’t know, but Homey doens’t look at that page, only at push notifications

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I noticed it also that in the Eufy Homey app the public IP is registered.
So is that the reason why schema switching doesn’t work on devices not connected to a Homebase2?
Now I’m not sure if it ever worked in the past, I was convinced that devices not connected to the Homebase2 did switch security scheme. My memory is failing me.

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@edumos for solocams: yes.
Eufy can’t resolve the local IP by itseld. That’s why you can fill in the IP yourself for those cams and make a override :slight_smile:

after you filled in the local IP there it should work

4253

@martijnpoppen having exactly the same problem here with door/window sensors. Was all working fine until 14 days ago when Homey stopped receiving notifications from these sensors. I can still change the mode of each Homebase from the Homey app but there doesn’t seem to be any feedback from Eufy to Homey.

These are the things I’ve tried:

  1. Checked all notification settings on Eufy app.
  2. Logged into the Homey app with a different user (also logged in with a diffrent user on the Eufy app so it wasn’t the same).
  3. Deleted and re-added one of the sensors.
  4. Repaired each of the Homebases and each of the sensors.
  5. Restarted the app.
  6. I am still getting the notifications from each sensor via the Eufy app.
  7. Completed a restart of one of the Homebases from the Eufy app and then a PTP.
  8. Deleted a sensor from the Homebase and the Homey app and then reinstalled it on both the Homebase and then Homey.

None of these have resolved the issue.

I haven’t tried unistalling and re-installing the Homey app as I’m not sure what the consequences would be for the (dozens) of flows I have linked to the app.

As with @ExtraKim nothing has changed at my end (either in the Eufy app or the Homey app) and if I test run the related flows within Homey they work perfectly.

If the only other option is to delete the app and reinstall it then I’ll do that but I don’t want to go through the hassle if it’s unlikely to fix the issue.

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Sorry, forgot to include the diagnostics report 8af2d647-3826-4164-a292-2e4fed5af283

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@Julian_Isaacson Thanks for the info.

I will check whats wrong, but it be hard to look for the issue without having the hardware available here :wink:

Next to that, repairing per device is not needed, if you repair a eufy device in homey it will repair all of them :stuck_out_tongue:
Saves you some time in the future

Removing the app is not needed as the connection form Eufy to Homey is cloud based

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New app update (TEST: 3.17.5):

Changelog:

NEW:
1: -

FIXES:
1: FIX: update Eufy library



If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)



You can install the test version by clicking the link above and press install

Don’t want to be part of this test version? Install the live version → Eufy Security | Homey