The home base 2 is the only thing that is broken. Doorbell and camera are working ![]()
@tumtum100 i have a Homebase fix ready to go
Can you install that version and see if it works?
Install via Eufy Security App voor Homey | Homey (green install button)
Release notes: [APP][Pro] Eufy Security - #2920 by martijnpoppen
I installed the experimental 3.2.10 and get still the same error:
38feeae2-7073-4e38-8aa1-d4c701c1b7be
Got it! Will make fix ASAP ![]()
FYI @Dennis_Moonen , think the same applies for you ![]()
Ok thank you very much. I hoped i helped you a little bit.
Thanks!!
Strange ting is that the homebase is available.
But the camera’s are not. The doorbell
Is also available.
I made a log file. : e34e6ce1-fa9a-45ca-b595-7c47ae47fa2b
Met vriendelijke groet,
Yannick Eeckelaert
New app update (live: 3.2.10):
Changelog:
FIXES:
1: FIX: issue where Homebase couldn’t find the first device - causing startup to break
2: FIX: Hub pairing
If you find any issues, send a report via the mobile homey app
More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)
@Dennis_Moonen @tumtum100 This probably fixes your issue. You can install this version by clicking the link above and press the green install button, or wait for the auto-update ![]()
Will have a look @Yannick_Eeckelaert
Thank you very much your update is working. I can find the home base 2 now. Thanks for your time
@tumtum100 Yes Awesome!
Was changed in the app rewrite. I only changed 75 files and added 150 during the rewrite ![]()
So might be that i missed something
@Yannick_Eeckelaert unfortunately it’s not in the logs due to a lot of other data.
Can you restart the app and send me a report after 2 minutes?
Hi martijn,
The new log: 9fa3cc37-d9f6-414d-9243-b99960a8aa87
Met vriendelijke groet,
Yannick Eeckelaert
@Yannick_Eeckelaert it seems like the Eufycam 2 Pro’s can’t find their Homebase.
Is that Homebase shared with the same account? Homebase serial ending with 225C6
Yes martijn,
I just have one homebase en it worked fine u til I got an update today. In eufy app everything works
Met vriendelijke groet,
Yannick Eeckelaert
@Yannick_Eeckelaert Did you try to run the repair option?
Sorry Martijn,
V3.2.11 didnt work either. Rebooted everything. Installed the homey eufy app clean. Logged in at: https://mysecurity.eufylife.com/#/account → everything works as it should. Except for homey. Send you a log. eb8379c0-aa8d-4ec8-92da-06b5f93f8d3f
@Dennis_Moonen The log really show a empty list for the devices. ![]()
To check a couple of things:
- You have a extra admin account ?
- You share the devices with that account? (no house sharing)
- 2FA is disabled for that account? (I see 2FA errors in the logs)
Yes
Met vriendelijke groet,
Yannick Eeckelaert


