[APP][Pro] Eufy Security

Apps
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2940

The home base 2 is the only thing that is broken. Doorbell and camera are working :smile:

2941

@tumtum100 i have a Homebase fix ready to go
Can you install that version and see if it works?

Install via Eufy Security | Homey (green install button)

Release notes: [APP][Pro] Eufy Security - #2920 by martijnpoppen

2942

I installed the experimental 3.2.10 and get still the same error:

38feeae2-7073-4e38-8aa1-d4c701c1b7be

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image1179×2556 95.6 KB

2943

Got it! Will make fix ASAP :slight_smile:

FYI @Dennis_Moonen , think the same applies for you :slight_smile:

1 Like
2944

Ok thank you very much. I hoped i helped you a little bit.

2945

Thanks!!

2946

Strange ting is that the homebase is available.
But the camera’s are not. The doorbell
Is also available.

I made a log file. : e34e6ce1-fa9a-45ca-b595-7c47ae47fa2b

Met vriendelijke groet,

Yannick Eeckelaert

2947

New app update (live: 3.2.10):

Changelog:

FIXES:
1: FIX: issue where Homebase couldn’t find the first device - causing startup to break
2: FIX: Hub pairing



If you find any issues, send a report via the mobile homey app

More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)


@Dennis_Moonen @tumtum100 This probably fixes your issue. You can install this version by clicking the link above and press the green install button, or wait for the auto-update :wink:

1 Like
2948

Will have a look @Yannick_Eeckelaert

2949

Top!

This is wat one camera gives :

image0.png
image0.png295×640 193 KB

Met vriendelijke groet,

Yannick Eeckelaert

2950

Thank you very much your update is working. I can find the home base 2 now. Thanks for your time

2951

@tumtum100 Yes Awesome!
Was changed in the app rewrite. I only changed 75 files and added 150 during the rewrite :see_no_evil:
So might be that i missed something

1 Like
2952

@Yannick_Eeckelaert unfortunately it’s not in the logs due to a lot of other data.
Can you restart the app and send me a report after 2 minutes?

2953

Hi martijn,

The new log: 9fa3cc37-d9f6-414d-9243-b99960a8aa87

Met vriendelijke groet,

Yannick Eeckelaert

2954

@Yannick_Eeckelaert it seems like the Eufycam 2 Pro’s can’t find their Homebase.
Is that Homebase shared with the same account? Homebase serial ending with 225C6

2955

Yes martijn,

I just have one homebase en it worked fine u til I got an update today. In eufy app everything works

Met vriendelijke groet,

Yannick Eeckelaert

2956

@Yannick_Eeckelaert Did you try to run the repair option?

2957

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image1170×2532 108 KB

Sorry Martijn,
V3.2.11 didnt work either. Rebooted everything. Installed the homey eufy app clean. Logged in at: https://mysecurity.eufylife.com/#/account → everything works as it should. Except for homey. Send you a log. eb8379c0-aa8d-4ec8-92da-06b5f93f8d3f

2958

@Dennis_Moonen The log really show a empty list for the devices. :confused:

To check a couple of things:

  • You have a extra admin account ?
  • You share the devices with that account? (no house sharing)
  • 2FA is disabled for that account? (I see 2FA errors in the logs)
2959

Yes

Met vriendelijke groet,

Yannick Eeckelaert