New app update (test: 3.2.10):
Changelog:
FIXES:
1: FIX: issue where Homebase couldn’t find the first device - causing startup to break
If you find any issues, send a report via the mobile homey app
More - apps - Eufy Security - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)
Hey Martijn,
Thanks for the effort in the update!
Had a couple of emails today with some authentication codes. Now i see why
I sent a couple of screenshots of some connection issues. If you qant more info… Just ask.
Grt. Dennis
I have got the exact the same issue, I have deleted the home base 2 and try to readd the home base 2 and the error still exist
@Dennis_Moonen @tumtum100
What error do you get?
Can you give me some context?
Im not sure what steps you took to get there
Sorry no problem.
I never used a second account to login.
I did this steps:
Did you try a different region?
Not sure which one you selected?
I tested with both regions EU and US
Can you send a diagnostic report?
Sorry I did some thing wrong this is the right id: 54413bb1-506c-45bf-a7f2-06c1ed84f009
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Yes i get a mail
And yes i removed that due to changes in the login.
I had to prepare for the new Eufy system (Homebase 3)
And that requires a new login. So i moved that to the devices. So sometimes you need a captcha.
Unfortunately these kind of updates never go smoothly for everyone
No problem, thank you very much for your help and time of course
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@tumtum100 i see a 401 unauthorized.
So that can mean 2 things
- Eufy locked you out.
- login is incorrect
To verify the 2nd one try to login here: https://mysecurity.eufylife.com
If that doesn’t work your login is incorrect
Also next to that its best practice to share your devices with another account. Being logged in on 2 devices most of the time causes issues with your account
Thank you for your fast response, I checked my password and it is right. Now I get this error:
8747f9c1-d0d2-436a-9aa3-36a4920b773a
Hmm thats actually a good error
Can you restart the app in Homey and see if that resolves it?
More - apps - Eufy Security - settings wheel right top - restart
Ok I wil try, my doorbell and camera are working again I didn’t delete them and they are working again spontaan (kon het Engels woord niet vinden haha)
@Dennis_Moonen i asked for a captcha i see. But no errors in the logs.
What steps did you take ?
@tumtum100 ok getting there…
So is everything working or is the Homebase still broken?