[APP][Pro] Eufy Security

Strange
Can you send a diagnostic report?

You can do that via the mobile Homey app:

More - apps - Eufy Security - settings wheel right top - de diagnostic report

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Done!

@Michel_Helsdingen thanks
Have Somebody else with the same problem. I will dive into it tomorrow!

See: [APP][Pro] Eufy Security (nl) - #488 by Jerry

All good. Tx!

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Hi there
I have the same issue.
No device found and looping back to login screen and timing out after 3000

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I’m afraid it has to do something with the latest release.
Let you know tomorrow morning

No worries :+1:t3:
Thank you

Hi Martijn,
Can I please give you an error log? My pan/tilt and floodlight cam can be turned on/off in homey but no motion events being registered. 3a9f4d18-3dd1-467f-b0d4-67602aba169c

Its not picking up any motion events for some reason.

Hey @FranklyEpic
I would suggest having a look at the FAQ Q1

probably your push notifications are disabled in the active security mode (home/away/ etc)

New app update (live: 2.36.7):

Changelog:
1. FIX: pair issue stand alone camera

@Michel_Helsdingen @Revo_Biglarian @Jerry FYI :point_up:

3 Likes

Thanks for your effort! Much appreciated

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Thank you, will give it a try in a few min and send a feedback on it.

I have the latest update now, can see that you pushed it out, restarted the app, putt in my credentials. I don’t get the timeout but I still get or get looped back to the login screen when I try to add a device. In this case it is the floodlight 2 pro.
I have no 2FA on the second accout and I can login via the webbroswer just to confirm it works.
I will try to uninstall and install the app again to see if it solves the issue.

Im sorry, wont work, is there a way for me to help you, im not a dev guy but if there is anything I can help you with just let me know. Im not in a hurry :slight_smile:
I have also tried to uninstall and reinstall the app
I also have the 3000 time out, but can upload only one pic

@Revo_Biglarian I can have a look!

Can you send a diagnostic report?

You can do that via the mobile Homey app:

More - apps - Eufy Security - settings wheel right top - de diagnostic report

I have double checked all the devices and all of the modes, on both accounts and they are all as they should be except I have chosen “full effect” in notification settings.

Nick

@FranklyEpic

Might be multiple things:

  1. push notifications not enabled for your security mode (homey / away etc)
  2. push notifications in the doorbell settings should be on include thumbnail

if above don’t work:

  1. restart the homey eufy app
  2. last option: click the orange button in the config app settings

Absolutely, much appreciated Martin
4325f171-3c58-4da0-9d80-12cbed0fc4ed

1 Like

@Revo_Biglarian you’re unauthorized. Probably you had too many tries for adding devices and Eufy locked you out for a couple of hours. I would suggest trying again in the afternoon