Hi,
It sounds very strange.
Was this working before you configured the dev account?
Thanks,
Gal.
unfortunately Iām a new Homey user so I tried directly with the new method.. for example if I select Bticino light it shows me all the lights in the office but not the lights at homeā¦ I thought it was because in the office I have MH1 but at home I have the new F460ā¦
Thankyou
Mattia
Can you please send me diagnostics report?
App settings ā Send dignostics report
I can see which devices are visible in your home.
Please mention the issue in the comments of the report so I will know to correlate your report to this case.
Done,
c87f9971-b94d-43ce-a588-22a738eacd27 Ticket code
Thankyou very much
Mattia
I just sent you a PM with a list of all the devices I can see in your various homes.
Is there any device missing within the list I sent?
Hello,
i writed to netatmo and this is the link with a very sad ed embarassing convesationā¦
Thankyou
I agree 
I hope they will listen to your feedback.
Hello @Gal_Carmeli ,
I suppose you have to change the URL of the API on your side ?
Do you think we will have to recreate a private app ?
Thanks,
Vincent
Hi Vincent,
Thanks for the heads-up!
I just got the same email today as well. I will update my app. I do not think you will need to recreate the private app, but I will test it and will let you know.
Thanks again!
Gal
3 Likes
Hi Fred,
I am not sure, but I can check.
Please do the following:
- Restart my homey app
- Wait for exactly 2 minutes
- Send me diagnostics report (app settings ā send diagnostics report). In the comment of the report, mention the name of the devices needs to be supported.
Once I get the report, I can try and check.
1 Like
Hi @Gal_Carmeli,
First, thanks for your hard work on this app. Iām using it every single day!
However, Iām having an issue with my roller shutters. Iām using the Celiane with Netatmo model (ref. 199165) associated with a Legrand Gateway module control (Drivia with Netetmo ref. 412181B).
Complete opening and closing of the shutters works well, but the partial opening donāt. As soon as I want to set a xx%, the roller shutter just doesnāt respond. It is working ok if I use the Homekit or the official Legrand app, but not in Homey. I did the calibration twice.
So, Iām stuck here. Iām wondering if you could give me an advise to solve this issue?
Thanks by advance,
Emeric
@Emeric_H - I need to know which shutter exactly you have and how does Netatmo sees it. Please do the following:
- Restart my Homey app
- Wait for exactly two minutes, and send me diagnostics report (App settings ā> Send Diagnostics Report)
- Please put a comment on the report with the name of the shutter device you are talking about.
Thanks,
Gal
Hi @Gal_Carmeli, thanks for the quick reply!
I just sent the report (5102cc10-7691-44ce-b4a9-55c1a1edc80c).
I look forward to reading your feedback.
Regards,
Emeric
Thanks, I got your report.
Continuing this disucssion privately.
Hi @Gal_Carmeli
Iād like to ask you a question. Is it possible to do this? Devices like sockets, wall outlets, stage buttons, shutter buttons, etc., work with ZigBee. Can we connect these directly to Homey via ZigBee? If so, Iād like to disable its own gateway. I have my devices at your disposal, and I can help you extract the ZigBee codes.
Hi @Gal_Carmeli
Is it possible to make a āthenā card that can adjust [True temperature]
regards Carl
Hi, im tring to integrate a indoor camera, and the app says something went wrong on the 3rd party server. Is this a normal thing? just wait it out?
Hi @Diogo_Robles -
This is not something normal. You can send me diagnsotcis report (app settings ā send diagnostics report) and I will take a look. Please mention the exact problem you encounter in the description of the log you send, so I will be able to correlate to your case.
Hi @Dragert,
I am sorry but I am very busy at work these days and my time for working on Homey apps is very limitted, so I am focused on blocker-bugs only. I am putting this request on my backlog but to be honest - I am not sure when I will be able to get to it. Sorryā¦.
