Recently my Netatmo outdoor cam device in Homey has been broken a couple times. Resolved by restarting the app. Currently it appears online, but I get an error when changing the on/off state:
Might be related?
Report: 83046eef-eb45-4122-8f8f-e3f0ce54b1aa
I have still the error: Cannot read properties of undefined (reading ‘home_id’) with Netatmo Presence Cam. App Vers. 1.2.6, Homey Pro 2023 12.4.4
Continuing the discussion from [APP][Pro] Bticino/Legrand/Netatmo - Home control, based on Netatmo Cloud API:
2e02dab4-c7da-4dc1-b04b-af87cc9693fb
Hi! Does this app also work with BTicino Matix Go smart devices?
@Gal_Carmeli there seem to be issues again with the cloud connection and/or api. My outdoor cam is oftentimes not controllable from within Homey. Netatmo’s own smartphone app works fine though. Do you know more about this?
Hello, i have the same problem…
On my homey there is also a problem with the communication to the Bubendorf Shutters. I got the following errors:
connect ENETUNREACH 2620:1ec:bdf::44:443 - Local (:::0)
Encountered an unexpected error value: ‘[object Object]’
I sent a diagnostic report (92f6c3ee-a489-41b6-9290-47c67b3d5f41).
Is this a problem with the app or again with the netatmo servers?
Thanks for your answers. 
I have just started using this app instead of the official one. The polling rate of the official app was too low for my use, and this app seems to poll every minute or so so it suits my use case very well.
However, I’ve only used it a few hours and I’ve already had to repair my device once because it had an error.
I only use the weather station + outdoor module.
Can I get some assistance?
Never experienced anything like that… using latest version 1.2.6 ?
Maybe try to share debug with developer then.
Hi @Fred_Braun - Unfortunately, there is nothing I can do in order to fix this. It depends on how fast Netatmo are sending my app the notification that motion was detected.
On some cases, it’s related to the load on Netatmo’s servers and the issue usually fixed by itself after a period of time.
Hi @Millbridge - Unfortunately, Netatmo does not provide me with an API to activate the siren. This request was already raised by some others, but until Netatmo provides with the proper API I wil not be able to implement it.
I can offer you to open a request in front of Netatmo. Once they provide the API I will be happy to implement it in my app.
Hi @Anders_Gregow - the thermostat should be working. If the issue is still relevant, please send me diagnostics report: App settings → Send Diagnostics Report.
I will check the report and will answer you directly on the email I get (you will receive an email with response from me).
Hi @Takie -
I answered on your diagnostic report, please look for an email from me as a reply to your diagnostics report.
In general, the issue is related to the hard limitation on API usage Netatmo started to enforce. I will publish a post on it soon, but the email I sent you contains all the details.
Hi @lorenzoconti -
I think it should work. If you like me to try it, share you home with me (add me as a guest to your home on Netatmo Control + Smartphone App) , send me the name of the device you want to add, and I will check how to add it.
Please notice that if you share your home with me, I will have access to your devices. I promise not to activate any of your devices without asking your permission first.
@Takie -
Again, I think its related to the usage limitation by Netatmo.
Please look for an email from me.
@Kameomanu - if the issue persists, please send diagnostcis report (App settings → Send Doagnostics Report). I will answer you directly on the report by an email.
@_Gesperrt - I answered on the report you sent me. Please look for an email from me.
@JoeMama - please send me diagnostics report (App Settings → Send Diagnostics Report). Please mention the issue you have on the report comment. I will answer your report directly by email.
Hi!
I needed to re-add them to make it work.
Thanks
@Loic_GIRAULT - I answered on your diagnostics report directly. Please look for an email from me.
